DeLois Nkosi
Director Business Development
South Bend,IN
Summary
Accomplished Director of Business Development at NeuroPsychiatric Hospitals, I leveraged key account management and relationship-building skills to spearhead growth initiatives, resulting in significant revenue increases. Expert in customer satisfaction and new business development, my strategic approach to market research and CRM optimization drove substantial repeat business and client retention.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Director of Business Development
Neuropsychiatric Hospitals
01.2018 - Current
- Developed customized solutions tailored specifically to individual client needs, leading to a 50% increase in repeat business engagements.
- Enhanced company's market presence through targeted networking events and relationship building.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Intake Specialist
Neuropsychiatric Hospital
01.2016 - 01.2018
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into our required systems.
- Assisted clients with complex situations by providing clear guidance on our intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during our intake process, offering reassurance and understanding in times of distress.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within our organization.
LPN Nursing Supervisor
Neuropsychiatric Hospitals
01.2012 - 01.2016
- Enhanced patient care by ensuring adherence to nursing policies, procedures, and standards.
- Maintained a safe and hygienic environment by enforcing infection control measures and facility regulations.
- Managed challenging situations calmly and professionally, contributing to a positive work environment for staff members.
- Promoted continuity of care by accurately documenting all pertinent information in electronic medical records systems.
- Served as a liaison between physicians, patients, and families to ensure clear communication regarding care plans and progress updates.
- Mentored junior nurses, fostering professional growth and enhancing overall team performance.
- Developed strong relationships with patients and families, providing emotional support and education on care plans.
- Participated in ongoing professional development activities, maintaining up-to-date knowledge of best practices in nursing supervision techniques.
- Collaborated with interdisciplinary teams to design personalized care plans for optimal patient outcomes.
- Provided constructive feedback during performance evaluations for LPNs under my supervision, promoting continuous professional growth.
- Improved patient satisfaction scores with compassionate nursing care tailored to individual needs.
- Reduced medication errors by implementing thorough checks and balances during medication administration processes.
- Streamlined workflow for improved efficiency by effectively delegating tasks to LPN staff.
- Assisted with recruitment efforts including interviewing prospective LPN candidates and providing feedback on selection decisions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Established and continuously optimized unit schedules and individual work assignments.
- Worked at least 8hrs hours per month as floor nurse to maintain clinical proficiency.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Monitored patient health conditions to report changes to assigned physician.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Helped patients complete bathing, dressing and eating.
- Took samples to complete diagnostic and routine assessment tests.
- Delivered emotional support to patients and families during challenging times.
Staff Nurse
Neuropsychiatric Hospital
04.2009 - 01.2012
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Monitored patient reactions after administering medications and IV therapies.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
Medication Aide
Riverside Village
01.2005 - 04.2009
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered prescribed drugs to high-volume patient caseload.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Safeguarded patients from potential drug interactions by carefully reviewing their medical histories before administering any new medications.
- Reordered medication to maintain adequate supply.
- Turned and repositioned patients to prevent bedsores.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
South BendHigh School Diploma -
Lee Senior High
Marianna, ARSkills
- Key Account Management
- Revenue Growth
- New Business Development
- Customer Satisfaction
- Training and Development
- Relationship building and rapport
- Event Planning
- Team Leadership
- Research
- Demand Generation marketing
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Family, Church & Music
I am the wife of a wonderful, loving, gentle and understanding husband. Together we have 5 sons and 14 grandchildren. I am the administrator for the Life Church congregation in South Bend, IN. I am also an established International Gospel Recording Artist. I am a singer, songwriter and content creator. One of my music videos won 1st place in the International Christian Film Festival in Orlando Florida. My music can be found on all digital music streaming platforms.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Increased customer base by 50% by expanding market to include Northern & Eastern Michigan.
- Supervised team of 10 staff members, across multiple states. Indiana, Michigan and Arizona.
- Interviewed, hired and trained the new marketing team for the opening of our Arizona Behavioral Health Hospital.
Timeline
Director of Business Development
Neuropsychiatric Hospitals
01.2018 - Current
Intake Specialist
Neuropsychiatric Hospital
01.2016 - 01.2018
LPN Nursing Supervisor
Neuropsychiatric Hospitals
01.2012 - 01.2016
Staff Nurse
Neuropsychiatric Hospital
04.2009 - 01.2012
Medication Aide
Riverside Village
01.2005 - 04.2009
Associate of Science - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Lee Senior High