Summary
Work History
Education
Skills
References
Timeline
Generic

Deloise Anton

Wellington

Summary

Results-driven repossession agent with expertise in vehicle tracking, conflict resolution, and client communication. Proven track record in compliance management and asset recovery, ensuring adherence to regulations while maintaining positive client relationships.

Work History

Repossession Agent

Palm Beach Repos
West Palm Beach
2015 - 2018
  • Executed field investigations to locate and secure repossessed vehicles effectively.
  • Utilized vehicle tracking systems to monitor and retrieve assets efficiently.
  • Performed skip tracing to locate individuals and vehicles.
  • Engaged in negotiation and conflict resolution with clients to facilitate smooth repossessions.
  • Developed and maintained accurate documentation for all repossession activities.
  • Maintained communication with clients regarding the status of their accounts.
  • Collaborated with team members to share insights and improve overall recovery strategies.
  • Maintained records of all interactions with clients and stakeholders for transparency.
  • Reviewed and analyzed customer accounts to prioritize repossession efforts.
  • Implemented best practices for customer interaction management to enhance service delivery.
  • Ensured adherence to state laws regarding repossessions, privacy rights, and other regulations.
  • Drove company vehicle safely during transport of recovered assets.
  • Provided daily updates on progress of cases via email or phone calls.
  • Adhered to state laws regarding repossessions, privacy rights, and other regulations.
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.
  • Verified accuracy of account information and documentation related to repossession orders.
  • Maintained detailed records of all activities, including contacts made with debtors.
  • Visited debtor's residence or place of employment for asset recovery.
  • Handled difficult situations involving angry debtors while maintaining professionalism.
  • Organized paperwork associated with each case prior to filing in the office.
  • Answered customer questions regarding account discrepancies or problems.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.

Office Manager

Strong Recovery
West Palm Beach
  • Coordinated daily office operations to enhance efficiency and productivity.
  • Implemented organized filing systems for improved document retrieval.
  • Supervised staff activities to ensure adherence to office policies.
  • Developed and maintained positive relationships with vendors for seamless service.
  • Conducted regular inventory audits to minimize excess supplies.
  • Provided administrative support to management, streamlining communication.
  • Communicated effectively with clients to address inquiries and concerns.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Reviewed files and records to obtain information and respond to requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Maintained confidential records relating to personnel matters.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.

Education

Some College (No Degree) - Business

Johnson County Community College
Overland Park, KS

Skills

  • Vehicle tracking
  • Skip tracing
  • Conflict resolution
  • Customer documentation
  • Compliance management
  • Client communication
  • Inventory management
  • Invoice processing
  • Legal compliance
  • Asset recovery
  • Updating customer accounts
  • Verbal and written communication
  • Self motivation
  • Data entry skills
  • Investigative research
  • Telephone etiquette
  • Administration and management
  • Financial documentation
  • Documentation skills
  • Teamwork and collaboration

References

References available upon request.

Timeline

Repossession Agent

Palm Beach Repos
2015 - 2018

Office Manager

Strong Recovery

Some College (No Degree) - Business

Johnson County Community College

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