DELOISE RUSHING
Clearwater,Florida
Summary
Skilled,reliable and compassionate healthcare professional with exceptional experience in providing quality patient care in diverse healthcare settings. Strong focus on team collaboration and achieving positive outcomes. Reliable,Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Demonstrated efficiency in managing patient records and collaborating with healthcare teams. Proven history of experience with handling
residents with Alzheimer's and Dementia. Utilizes communication and empathy to build strong patient relationships. maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Certified Nursing Assistant
Bellair Health Care Center
12.2023 - Current
- Delivered compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments, monitoring vital signs, and documenting health status.
- Educated patients and families on care plans, fostering understanding and compliance with treatment protocols.
- Collaborated with multidisciplinary teams to optimize patient outcomes through effective communication and coordination.
- Trained and mentored new nursing assistants in best practices for patient care and safety standards.
Home Health Aide/Certified Nursing Assistant
Brightstar Healthcare Agency
07.2019 - Current
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, enhancing independence through tailored support and encouragement.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Developed and maintained positive relationships with clients, fostering trust and open communication.
- Coordinated transportation for clients to appointments, ensuring access to essential health services.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Educated patients and families on health maintenance and post-discharge care instructions.
Home Health Aide
Angel's touch Homemaker's Companion Care
01.2017 - Current
- Assist patient with activities of daily living as specified in the resident’s service and care plan.
- Assist patient with bathing, dressing or undressing, grooming, and toileting in the recording of and documentation of patients input and output while adhering to universal precaution.
- The transferring of residents while providing escort to and from appointments and other destinations.
- Take vital signs: including respirations, temperature, blood pressure and pulse and record information appropriately.
- Responsible for documented any changes in residents’ condition and accessing body functions and or any signs of abuse and report such changes to aide's supervisor
Grand Villa of Clearwater
Certified Nursing Assistant
08.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cash application Specialist
Bic Graphics
01.2012 - 01.2013
- Responsible for ensuring the accuracy and invoice adjustments of Bic products. Ensuring invoices are reviewed carefully and sent to customers in a timely manner.
- Analyzing and correcting specific orders that has either been lost in shipping, returned or damaged during processing.
- Monitoring orders and issuing credits towards products that was personally investigated and accepted by senior manager on duty.
Customer Report Administrator (Customer Service Representative) - Call Center
ALLSTATE INSURANCE COMPANY
01.2007 - 01.2008
- Company Overview: Provider of insurance products to 14M households and has > 13K exclusive agents.
- Responsible for first contact with customers in collecting detailed information in handling new claims related to auto, home, boat, recreational vehicles and personal injury using various software applications.
- Effectively resolved customer requests in a timely manner.
- Received quarterly Top Performance Awards, based on 96% performance rating on call quality.
- Selected to assist co-workers with training to improve quality reviews.
- Received recognition from team manager on providing good customer experience and meeting customers’ needs; actively listened to customers’ concerns and provided resolution.
- Consistently recognized for high production, while maintaining the highest levels of quality for the Florida Claim Service Areas.
Customer Service Representative
HOME DEPOT
01.2006 - 01.2007
- Company Overview: The world’s largest and fastest-growing home improvement specialty retailer.
- Responsible for tracking customer projects and responding to customer questions. Duties included coordinating all aspects of project and contacting vendors, suppliers and contractors to research status of products and installations.
- Effectively tracked customers’ products, ensuring items received in a timely manner.
- Received numerous customer service awards, as well as customer compliment notification sent by management.
Customer Service Representative
KELLY SERVICES
01.2001 - 01.2006
- Company Overview: One of the premier temporary employment service agencies in the United States.
- Successfully completed temporary assignments for a variety of client companies, including Medco Health and Quest Diagnostics.
- Assisted customers with medical and billing questions, advising of insurance coverage while obtaining co-payments for prescriptions received; maintained customers’ confidentiality.
- Utilized customer service skills and training to obtain a permanent position at a Fortune 500 service company.
- Recognized for good time management and dependability, enhancing the success of the organization.
- Maintained good performance and exceeded companies’ expectations.
Financial Service Representative
T-MOBILE WIRELESS
01.2001 - 01.2004
- Company Overview: The largest wireless company with reputation for excellence in customer service.
- Responsible for taking inbound calls to assist customers with delinquent accounts and collection of payments to bring account to current status.
- Assisted with billing questions, inquiries and financial planning by establishing payment plan if applicable.
- Analyzed and scored consumer and business credit.
- Selected to be part of a group which successfully implemented a new performance standard for the entire call center that is currently in use today.
- Recognized as a high performer by exceeding company standards of quality and productivity.
- Acknowledged for providing “world class” customer service, while maintaining high quality and time efficiency.
Education
St. Petersburg College
Clearwater, Florida01.2014
Business Administration
Hillsborough Community College
Tampa, Florida01.2007
Certificate - Dental Assistant
Pinellas Technical Institute
St. Petersburg, FL01.1999
Certificate - Home Health Aide
Shands Home Health Care
St. Petersburg, FL01.1998
Certificate - Certified Nurses Assistant
Jacaranda Manor
St. Petersburg, FL01.1996
High School Diploma - undefined
Colquitt County Senior High
Moultrie, GA01.1989
License - Certified Nursing Assistant
Department of Health
Clearwater, FL10-2023
Skills
- Proficient in specialized proprietary software applications, with working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
- Patient care
- HIPAA compliance
- Reliable team player
- Alzheimer's and dementia care
- Basic life support
- Electronic charting
- CNA certification
- Vital signs
Timeline
Certified Nursing Assistant
Bellair Health Care Center
12.2023 - Current
Grand Villa of Clearwater
Certified Nursing Assistant
08.2023 - 12.2023
Home Health Aide/Certified Nursing Assistant
Brightstar Healthcare Agency
07.2019 - Current
Home Health Aide
Angel's touch Homemaker's Companion Care
01.2017 - Current
Cash application Specialist
Bic Graphics
01.2012 - 01.2013
Customer Report Administrator (Customer Service Representative) - Call Center
ALLSTATE INSURANCE COMPANY
01.2007 - 01.2008
Customer Service Representative
HOME DEPOT
01.2006 - 01.2007
Customer Service Representative
KELLY SERVICES
01.2001 - 01.2006
Financial Service Representative
T-MOBILE WIRELESS
01.2001 - 01.2004
Business Administration
Hillsborough Community College
Certificate - Dental Assistant
Pinellas Technical Institute
Certificate - Home Health Aide
Shands Home Health Care
Certificate - Certified Nurses Assistant
Jacaranda Manor
High School Diploma - undefined
Colquitt County Senior High
St. Petersburg College
License - Certified Nursing Assistant
Department of Health
Similar Profiles
Edward BakerEdward Baker
Licensed Nursing Home Administrator at Sharon Health Care Center Athena Health Care CenterLicensed Nursing Home Administrator at Sharon Health Care Center Athena Health Care Center
Blade CrutchfieldBlade Crutchfield
Telemetry Monitor Technician at Sarah Bush Lincoln Health Center Mattoon Health Care CenterTelemetry Monitor Technician at Sarah Bush Lincoln Health Center Mattoon Health Care Center
KENNEDIE MONTOYAKENNEDIE MONTOYA
Golf Instructor at Stingers & Bellair Golf ClubGolf Instructor at Stingers & Bellair Golf Club
Braxton DavisBraxton Davis
Apprentice, Meat Cutter at PublixApprentice, Meat Cutter at Publix
Micheline O. LipskyMicheline O. Lipsky
Trading Processing Associate - GEIB at Raymond James Financial ServicesTrading Processing Associate - GEIB at Raymond James Financial Services