Summary
Overview
Work History
Education
Skills
Timeline
Generic

DELOISE RUSHING

Clearwater,Florida

Summary

Skilled,reliable and compassionate healthcare professional with exceptional experience in providing quality patient care in diverse healthcare settings. Strong focus on team collaboration and achieving positive outcomes. Reliable,Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Demonstrated efficiency in managing patient records and collaborating with healthcare teams. Proven history of experience with handling

residents with Alzheimer's and Dementia. Utilizes communication and empathy to build strong patient relationships. maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Certified Nursing Assistant

Bellair Health Care Center
12.2023 - Current
  • Delivered compassionate care to patients, ensuring comfort and dignity during daily activities.
  • Assisted nursing staff with patient assessments, monitoring vital signs, and documenting health status.
  • Educated patients and families on care plans, fostering understanding and compliance with treatment protocols.
  • Collaborated with multidisciplinary teams to optimize patient outcomes through effective communication and coordination.
  • Trained and mentored new nursing assistants in best practices for patient care and safety standards.

Home Health Aide/Certified Nursing Assistant

Brightstar Healthcare Agency
07.2019 - Current
  • Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with mobility, enhancing independence through tailored support and encouragement.
  • Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
  • Developed and maintained positive relationships with clients, fostering trust and open communication.
  • Coordinated transportation for clients to appointments, ensuring access to essential health services.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Educated patients and families on health maintenance and post-discharge care instructions.

Home Health Aide

Angel's touch Homemaker's Companion Care
01.2017 - Current
  • Assist patient with activities of daily living as specified in the resident’s service and care plan.
  • Assist patient with bathing, dressing or undressing, grooming, and toileting in the recording of and documentation of patients input and output while adhering to universal precaution.
  • The transferring of residents while providing escort to and from appointments and other destinations.
  • Take vital signs: including respirations, temperature, blood pressure and pulse and record information appropriately.
  • Responsible for documented any changes in residents’ condition and accessing body functions and or any signs of abuse and report such changes to aide's supervisor

Grand Villa of Clearwater

Certified Nursing Assistant
08.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Cash application Specialist

Bic Graphics
01.2012 - 01.2013
  • Responsible for ensuring the accuracy and invoice adjustments of Bic products. Ensuring invoices are reviewed carefully and sent to customers in a timely manner.
  • Analyzing and correcting specific orders that has either been lost in shipping, returned or damaged during processing.
  • Monitoring orders and issuing credits towards products that was personally investigated and accepted by senior manager on duty.

Customer Report Administrator (Customer Service Representative) - Call Center

ALLSTATE INSURANCE COMPANY
01.2007 - 01.2008
  • Company Overview: Provider of insurance products to 14M households and has > 13K exclusive agents.
  • Responsible for first contact with customers in collecting detailed information in handling new claims related to auto, home, boat, recreational vehicles and personal injury using various software applications.
  • Effectively resolved customer requests in a timely manner.
  • Received quarterly Top Performance Awards, based on 96% performance rating on call quality.
  • Selected to assist co-workers with training to improve quality reviews.
  • Received recognition from team manager on providing good customer experience and meeting customers’ needs; actively listened to customers’ concerns and provided resolution.
  • Consistently recognized for high production, while maintaining the highest levels of quality for the Florida Claim Service Areas.

Customer Service Representative

HOME DEPOT
01.2006 - 01.2007
  • Company Overview: The world’s largest and fastest-growing home improvement specialty retailer.
  • Responsible for tracking customer projects and responding to customer questions. Duties included coordinating all aspects of project and contacting vendors, suppliers and contractors to research status of products and installations.
  • Effectively tracked customers’ products, ensuring items received in a timely manner.
  • Received numerous customer service awards, as well as customer compliment notification sent by management.

Customer Service Representative

KELLY SERVICES
01.2001 - 01.2006
  • Company Overview: One of the premier temporary employment service agencies in the United States.
  • Successfully completed temporary assignments for a variety of client companies, including Medco Health and Quest Diagnostics.
  • Assisted customers with medical and billing questions, advising of insurance coverage while obtaining co-payments for prescriptions received; maintained customers’ confidentiality.
  • Utilized customer service skills and training to obtain a permanent position at a Fortune 500 service company.
  • Recognized for good time management and dependability, enhancing the success of the organization.
  • Maintained good performance and exceeded companies’ expectations.

Financial Service Representative

T-MOBILE WIRELESS
01.2001 - 01.2004
  • Company Overview: The largest wireless company with reputation for excellence in customer service.
  • Responsible for taking inbound calls to assist customers with delinquent accounts and collection of payments to bring account to current status.
  • Assisted with billing questions, inquiries and financial planning by establishing payment plan if applicable.
  • Analyzed and scored consumer and business credit.
  • Selected to be part of a group which successfully implemented a new performance standard for the entire call center that is currently in use today.
  • Recognized as a high performer by exceeding company standards of quality and productivity.
  • Acknowledged for providing “world class” customer service, while maintaining high quality and time efficiency.

Education

St. Petersburg College
Clearwater, Florida
01.2014

Business Administration

Hillsborough Community College
Tampa, Florida
01.2007

Certificate - Dental Assistant

Pinellas Technical Institute
St. Petersburg, FL
01.1999

Certificate - Home Health Aide

Shands Home Health Care
St. Petersburg, FL
01.1998

Certificate - Certified Nurses Assistant

Jacaranda Manor
St. Petersburg, FL
01.1996

High School Diploma - undefined

Colquitt County Senior High
Moultrie, GA
01.1989

License - Certified Nursing Assistant

Department of Health
Clearwater, FL
10-2023

Skills

  • Proficient in specialized proprietary software applications, with working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Alzheimer's and dementia care
  • Basic life support
  • Electronic charting
  • CNA certification
  • Vital signs

Timeline

Certified Nursing Assistant

Bellair Health Care Center
12.2023 - Current

Grand Villa of Clearwater

Certified Nursing Assistant
08.2023 - 12.2023

Home Health Aide/Certified Nursing Assistant

Brightstar Healthcare Agency
07.2019 - Current

Home Health Aide

Angel's touch Homemaker's Companion Care
01.2017 - Current

Cash application Specialist

Bic Graphics
01.2012 - 01.2013

Customer Report Administrator (Customer Service Representative) - Call Center

ALLSTATE INSURANCE COMPANY
01.2007 - 01.2008

Customer Service Representative

HOME DEPOT
01.2006 - 01.2007

Customer Service Representative

KELLY SERVICES
01.2001 - 01.2006

Financial Service Representative

T-MOBILE WIRELESS
01.2001 - 01.2004

Business Administration

Hillsborough Community College

Certificate - Dental Assistant

Pinellas Technical Institute

Certificate - Home Health Aide

Shands Home Health Care

Certificate - Certified Nurses Assistant

Jacaranda Manor

High School Diploma - undefined

Colquitt County Senior High

St. Petersburg College

License - Certified Nursing Assistant

Department of Health