DELOLA LUTZ
Honolulu,HI
Summary
Friendly dental assistant with several years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.
Overview
22
22
years of professional experience
Work History
Dental Assistant
Dr. Jason Ako, D.D.S.
Honolulu, HI
02.2015 - 05.2024
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
- Maintained accurate documentation of patient visits, treatments rendered, and payments received.
Office Clerk/Manager
Foodland Markets
Honolulu, HI
01.2002 - 11.2005
- Performed basic bookkeeping tasks such as entering data into accounting software programs like QuickBooks or Sage 50 Accounting System.
- Maintained records of employee attendance and leave balances.
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Ensured compliance with company policies regarding record keeping procedures.
- Received payments from customers via cash or credit card transactions.
- Performed data entry tasks into various databases as needed.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Collaborated with other departments to ensure smooth operations across all areas of the business.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Compiled financial reports by collecting data from various departments within the organization.
- Updated customer accounts information in the database system accurately.
- Organized office supplies and maintained an inventory of stock items.
- Participated in team meetings to discuss progress on projects or new initiatives.
- Resolved customer complaints promptly and professionally.
- Maintained accurate inventory records of office supplies and equipment.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Supported office clerical functions using word processing and other software, email and office machines.
- Directed clients and guests to correct departments, rooms, and staff members.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, and took messages.
- Monitored and directed work of lower-level clerks.
Education
High School Diploma -
Sonora Union High School
Sonora, CA06-1994
Dental Hygiene/Psychology
University of Hawaii - West Oahu
Honolulu, HISkills
- Procedure Support
- Equipment Sterilization
- Patient Education
- Patient Relations
- Inventory Management
- Patient Services
- Patient Counseling
- Clinical Support
- Instrument preparation
- Knowledgeable in Open Dental and Dexis
- Taking X-rays
- Disinfecting rooms and equipment
- Oral X-Rays
- Chair-side support
Affiliations
- Hiking
- Outdoor play of any kind
- Crocheting
- Cooking
- Design of Homes
Accomplishments
I was recognized countless times for my customer service skills and received Employee of the Quarter a couple times.
Timeline
Dental Assistant
Dr. Jason Ako, D.D.S.
02.2015 - 05.2024
Office Clerk/Manager
Foodland Markets
01.2002 - 11.2005
High School Diploma -
Sonora Union High School
Dental Hygiene/Psychology
University of Hawaii - West Oahu