Delon Coggins
Kennesaw,Georgia
Summary
Proven leader with extensive experience in operations management and team development. Skilled in P&L management, strategic planning, and improving customer satisfaction. Dedicated to fostering a high-performance culture that achieves company goals.
Overview
23
23
years of professional experience
Work History
General Manager
American Signature Furniture
Atlanta, Georgia
09.2022 - Current
- Managed the largest delivery-hub store in Atlanta with $10M in annual sales; enhanced profitability and P&L outcomes. Review weekly sales trends and KPIs to guide strategic planning and operational decisions.
- Reviewed sales trends and KPIs to guide strategic planning and operations.
- Led human resources functions, resolving team conflicts to maintain a positive work environment.
- Implemented marketing strategies to increase brand visibility and expand customer base.
- Directed sales, operations, and visual managers to achieve outstanding results through corporate training resources.
Store Manager
TJX Companies, Marshalls
Sandy Springs, Georgia
08.2018 - 08.2022
- Store Leader responsible for establishing clear performance goals and metrics for driving profitable sales, P&L, customer service, and customer retention, with a total store volume of $11 million annually.
- Supervised inventory audits, facilitated financial reconciliations, and generated sales reporting.
- Provided timely feedback, enabling team members to enhance customer service score metrics
- Oversaw budgets while implementing comprehensive strategies for loss prevention and inventory management to achieve objectives.
- Executed performance assessments for assistant store managers to recognize training opportunities and create career advancement plans.
Store Manager
TJX Companies, Marshalls
Westbury, New York
08.2018 - 08.2021
- Defined performance objectives and metrics focused on boosting profitable sales, P&L management, customer service excellence, and overall retention with annual store volume of 30 million.
- Analyzed weekly sales performance alongside KPI metrics to enhance strategic planning and decision-making.
- Orchestrated succession planning through targeted training and development of multiple assistant store managers, 14 supervisors, and 110 total store associates.
- Led comprehensive onboarding and training initiatives for internal and external assistant store managers across district.
- Assessed and reported trainee participation and progress to senior management on a weekly basis
- Clarified goals and expectations for trainees, employing role play, simulations, and team exercises to present training materials.
Operations Manager
TJX Companies, Marshalls
Manhasset, NY
09.2014 - 07.2018
- Spearheaded implementation of short-term and long-term strategies to drive profitable sales, enhance talent development, improve customer service and optimize logistics.
- Responsible for P&L management and overall performance.
- Sourced, mentored, and cultivated associates to achieve staffing objectives while minimizing attrition.
- Led inventory preparation efforts for 10 stores as district shrink captain.
- Set clear expectations and goals for team members to achieve exceptional results and elevate customer satisfaction.
Logistics Manager
Target
East Point, Georgia
06.2007 - 08.2014
- Managed total store logistics, supervising receiving and backroom replenishment operations.
- Assessed data and outcomes to recognize improvement opportunities while applying necessary corrective actions.
- Oversaw inventory levels, incorporating demand forecasting and vendor coordination for timely deliveries.
- Facilitated communication among logistics and signing team members by implementing weekly meetings and utilizing project management tools.
- Enforced safety standards throughout warehouse environment to decrease incidents and injuries.
- Generated reports summarizing key performance indicators (KPIs) for executive leadership assessment.
- Reviewed employee performance through evaluations, supplying constructive feedback for growth opportunities.
Assistant Store Manager
Target
Brooklyn, New York
02.2003 - 09.2006
- Directed team of department leads and personnel to execute daily initiatives focused on enhancing sales with $100 million annual store volume.
- Evaluated weekly sales performance alongside KPI metrics to inform strategic planning and decision-making.
- Oversaw Soft lines layout of store, contributing to 30% of total store volume.
- Guided and advanced 3 specialists into roles as assistant store managers.
- Executed annual appraisals and implemented corrective actions.
Skills
- Team leadership
- Process improvement
- Customer satisfaction management
- Conflict resolution
- Training and development
- P&L analysis
- Strategic planning
- Project management
Timeline
General Manager
American Signature Furniture
09.2022 - Current
Store Manager
TJX Companies, Marshalls
08.2018 - 08.2021
Store Manager
TJX Companies, Marshalls
08.2018 - 08.2022
Operations Manager
TJX Companies, Marshalls
09.2014 - 07.2018
Logistics Manager
Target
06.2007 - 08.2014
Assistant Store Manager
Target
02.2003 - 09.2006