DELONAE T WILLIAMS
Bridgeport,CT
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Sapphire Team Marketing
05.2024 - Current
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Greeting customers
- Superior product knowledge
- Providing recommendations to customers
- Educate customers about current promotions
- Answering customer questions
- Assist customers with purchase completion
- Ensure maximum client satisfaction
- Responding to questions
- Created memorable customer experiences by offering personalized sales support
Customer Care Representative/Server
Hookah Kingz
04.2024 - Current
- Analyzed customer feedback to identify trends and areas for improvement
- Process payments
- Fostered positive work environment that encouraged collaboration and open communication among team members
- Greet customers and take their orders
- Arrange table settings
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken
- Greet guests
- Updated records with details of customer interactions and transactions
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries
Game Presenter
Evolution
09.2024 - 12.2024
- Maximized audience engagement through interactive elements such as quizzes, polls, or contests during live broadcasts.
- Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
- Ensured accurate record-keeping for all gaming transactions, contributing to streamlined auditing processes.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain peak performance as a presenter.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Developed strong relationships with casino staff to facilitate efficient coordination between departments during events or promotions involving the gaming area.
- Increased game participation through effective communication and rapport-building with players.
- Enhanced player experience by delivering engaging and informative game presentations.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
- Collaborated with other presenters to create an entertaining atmosphere, resulting in positive guest feedback.
- Continuously improved presentation skills by incorporating feedback from supervisors, peers, and players to deliver an exceptional gaming experience.
Customer Service Supervisor
Sky Level Restaurant
01.2022 - 09.2023
- Maintained customer satisfaction by handling complex escalated customer concerns
- Achieved company customer service objectives through proper alignment of department policies with stated targets
- Team player
- Excellent verbal and written communication skills
- Ensure customer satisfaction
- Maintain high work standards
- Take and serve orders
- Follow all relevant health department regulations
- Greet customers and present menus
- Helping with training and development
- Performing additional duties where needed
- Discuss customer complaints with managers
- Conduct Financial transactions
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems
Education
High School -
Warren Harding High
Bridgeport, CT06.2023
Skills
- Critical Thinking Skills
- Effective Negotiation Skills
- Flexible Problem-Solving
- Strategic Problem Resolution
- Prioritization Skills
- Effective Team Contributor
- Safe Materials Handling
- Merchandise Management
- Time management
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
Timeline
Game Presenter
Evolution
09.2024 - 12.2024
Sales Associate
Sapphire Team Marketing
05.2024 - Current
Customer Care Representative/Server
Hookah Kingz
04.2024 - Current
Customer Service Supervisor
Sky Level Restaurant
01.2022 - 09.2023
High School -
Warren Harding High
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