Delonte Brown
Columbus,OH
Summary
Dynamic professional with a diverse background across multiple industries, showcasing a strong work ethic and adaptability. Proven ability to collaborate effectively in team environments while also excelling in independent roles. Demonstrates exceptional problem-solving skills and attention to detail, ensuring high-quality outcomes in every project. Committed to continuous learning and improvement, with a passion for delivering results and contributing positively to organizational goals.
Overview
13
13
years of professional experience
Work History
Operation Manager
Engineering Excellence
04.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Regional Operations Manager
Advanced Mechanical Plus
01.2020 - 04.2024
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over Number locations per week to manage each store and perform reviews of individual managers and employees.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Vice President of Operations
Pep Boys Auto Parts & Service
01.2012 - 01.2020
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Established performance goals for department and outlined processes for achievement.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
Education
Bachelor - Business
Howard University
Washington, DCSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Client Relationships
- Inventory Control
- Schedule Management
- Process Improvement
- Performance Management
- Workforce Management
Timeline
Operation Manager
Engineering Excellence
04.2024 - Current
Regional Operations Manager
Advanced Mechanical Plus
01.2020 - 04.2024
Vice President of Operations
Pep Boys Auto Parts & Service
01.2012 - 01.2020
Bachelor - Business
Howard University
Similar Profiles
Kidane GebremeskelKidane Gebremeskel
Engineering Intern at Engineering ExcellenceEngineering Intern at Engineering Excellence
Katelyn CopeKatelyn Cope
Service Coordinator/Account Manager at Engineering ExcellenceService Coordinator/Account Manager at Engineering Excellence
Aida RakjsAida Rakjs
Engineering Intern at Engineering ExcellenceEngineering Intern at Engineering Excellence
Trey BuehlerTrey Buehler
Customer Account Specialist at Total Quality Logistics Inc.Customer Account Specialist at Total Quality Logistics Inc.
ROY JONESROY JONES
Volunteer Lead Alumni Group Facilitator at Lifepoint Health, Columbus SpringsVolunteer Lead Alumni Group Facilitator at Lifepoint Health, Columbus Springs