Delonya Smith
Winston-Salem,NC
Summary
Dynamic professional with proven expertise in customer support and complex problem-solving, honed at companies like AT&T. Excelled in enhancing customer satisfaction and loyalty through effective communication and quick resolution of issues. Adept at working independently and as part of a team, consistently achieving and surpassing goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Associate
CarelonRX Phamacy Home Delivery
08.2021 - Current
- Greet and assistant customers.
- Operate point-of-sale systems, handling transactions accurately.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Stretching beyond assigned duties when needed for smooth business operations.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Follow company policies and privacy regulations to protect customer information.
Hotel Front Desk Agent
Springhill Suites By Marriott
03.2020 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Customer Service Associate
AT&T
01.1998 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
High School Diploma -
Mount Tabor
Winston-Salem, NC06-1988
Skills
- Customer support
- Guest relations
- Guest services
- Complex Problem-solving
- Goal oriented
- Works well with minimum supervision
- Time management
- Team player
Certification
Administration Associate Training - Forsyth Tech 2019
Introduction Clerical Associate - Forsyth Tech 2018
Timeline
Pharmacy Customer Associate
CarelonRX Phamacy Home Delivery
08.2021 - Current
Hotel Front Desk Agent
Springhill Suites By Marriott
03.2020 - Current
Customer Service Associate
AT&T
01.1998 - 03.2017
Administration Associate Training - Forsyth Tech 2019
Introduction Clerical Associate - Forsyth Tech 2018
High School Diploma -
Mount Tabor
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