DeLora King
Aurora,CO
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Overview
35
35
years of professional experience
Work History
Front of House Manager
Famous Daves BBQ
Aurora, CO
03.2021 - Current
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Assisted with training new staff members on proper customer service techniques.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Monitored dining room cleanliness and tidiness at all times.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Checked quality of food before it was served to customers.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Coached and developed team members to support employee growth and development.
- Handled complaints, settled disputes and resolved customer conflicts.
- Interviewed, hired and trained new employees.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Supervised the setup of events and special promotions to attract new customers.
- Collaborated with marketing to promote the establishment and enhance customer engagement.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Utilized POS systems to streamline transactions and generate reports.
General Manager
Bill Johnsons Big Apple/Seranno's
Mesa, AZ
01.1990 - 12.2020
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created schedules and monitored payroll to remain within budget.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
Skills
- Restaurant Operations
- Service prioritization
- POS system operations
- Training and coaching
- Complaint Handling
- Health and Safety Regulations
- Upselling strategies
- Quality Control
- Point of sale systems
- Training and mentoring
- Scheduling
- Front of House Management
- Managing Deliveries
- Inventory Management
- Labor and Overhead Cost Estimation
- Catering Services
Timeline
Front of House Manager
Famous Daves BBQ
03.2021 - Current
General Manager
Bill Johnsons Big Apple/Seranno's
01.1990 - 12.2020