Deloras Arshad
Woodside,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Telecommunications
Hilton New York
Manhattan, NY
02.1996 - 03.2020
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled day-to-day customer contact via phones, faxes and emails.
- Provided primary customer support to internal and external customers.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Manager
RC Beer And Soda
Rosedale, NY
10.1989 - 12.1994
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Recorded inventory sales into organization's weekly income report
Education
Some College (No Degree) - Music Performance
Leonard Davis Center For The Performing Arts
Manhattan, NYHigh School Diploma -
H.S. of Performing Arts
Manhattan, NY06.1974
Academic Diploma -
Notre Dame Academy
Staten Island, NY09.1970
Skills
- Verbal and Written Communication
- Issue and Complaint Resolution
- Understanding Customer Needs
- Customer Data Confidentiality
- Creative Problem Solving
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Account Management
Timeline
Telecommunications
Hilton New York
02.1996 - 03.2020
Manager
RC Beer And Soda
10.1989 - 12.1994
Some College (No Degree) - Music Performance
Leonard Davis Center For The Performing Arts
High School Diploma -
H.S. of Performing Arts
Academic Diploma -
Notre Dame Academy