Delores Anderson
New Orleans,LA
Summary
Dynamic Service Delivery Supervisor at Datavant with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in performance metrics and process optimization, I excel in task delegation and effective communication, driving team collaboration to resolve issues swiftly and improve service delivery outcomes.
Overview
26
26
years of professional experience
Work History
Service Deliver Supervisor
Datavant
Alpharetta, Georgia
05.2000 - Current
- Oversaw daily operations of service delivery team, managing task assignments and tracking progress.
- Established key performance indicators to enhance service effectiveness.
- Monitored performance metrics to identify and address improvement areas.
- Identified opportunities for process optimization within operational workflows.
- Developed strategies that streamlined workflows and improved overall efficiency.
- Conducted regular meetings with staff to review performance and deliver constructive feedback.
- Facilitated interdepartmental communication to resolve customer issues promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable service.
Education
M.S. - Healthcare management
University of New Orleans
New Orleans, LAB.S. - Business Management
University of Phoenix
Metairie, LAHuman Resource Management Certification -
University of Phoenix
Metairie, LASkills
- Service improvement
- Process optimization
- Workflow management
- Quality assurance
- EHR systems
- System integration
- Data analysis capabilities
- Task delegation
- Critical decision making
- Team collaboration and synergy
- Customer satisfaction
- Patient engagement
- Service documentation
Additional Information - Accomplishments
- Appointed to Product Implementation Team
- Mission Impossible Team
- Client service area trainer
- District manager of operations
- Area manager
- Area Client Supervisor
Timeline
Service Deliver Supervisor
Datavant
05.2000 - Current
M.S. - Healthcare management
University of New Orleans
B.S. - Business Management
University of Phoenix
Human Resource Management Certification -
University of Phoenix