Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delores Burnett

Inman,SC

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged my problem-solving and team leadership skills at Greenville Logistics LLC/Evans Delivery to surpass performance targets. By optimizing workflows and fostering client relationships, I achieved notable improvements in accountability and service delivery, demonstrating a commitment to excellence and results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Operations Manager

Greenville Logistics LLC/Evans Delivery
11.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.

Quality Assurance Specialist

Multi Packaging Solutions
05.2019 - 11.2021
  • Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
  • Conducted thorough audits of manufacturing processes, resulting in increased efficiency and reduced defects.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Performed tests and inspections to conform to established standards.
  • Performed routine maintenance and calibration on testing equipment.
  • Inspected items and compared against standards to meet regulatory requirements.

Job Recruiter

Remedy Staffing
02.2016 - 05.2019
  • Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs.
  • Consistently exceeded performance targets related to time-to-fill, candidate quality, client satisfaction, and revenue generation.
  • Implemented referral programs that incentivized current employees to refer high-quality candidates within their networks.
  • Streamlined recruitment processes for faster candidate sourcing and reduced time-to-fill rates.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Master Control Operator

Carolina Christian Broadcasting
02.2012 - 11.2016
  • Increased viewer satisfaction by coordinating with production teams to resolve technical issues promptly.
  • Provided excellent customer service to internal and external clients through effective communication, timely issue resolution, and a proactive approach to problemsolving.
  • Maintained accurate programming logs for FCC compliance and record-keeping purposes.
  • Contributed to an organized work environment by maintaining a clean and clutter-free master control area.
  • Efficiently managed commercial breaks for revenue generation while maintaining optimal content flow for viewers'' enjoyment.
  • Achieved high-quality transmissions by closely monitoring closed captioning, subtitling, and on-screen graphics functions during broadcasts.
  • Assisted in training new hires on standard operating procedures, improving team efficiency and cohesion.
  • Developed strong relationships with fellow operators to ensure a cohesive working environment within the master control room at all times.
  • Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
  • Worked with sound engineers to strengthen audio and video quality during broadcasts.
  • Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.

Education

GED -

James F. Byrnes High School
Duncan, SC
06.1983

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Decision-Making
  • Staff Training
  • Customer Relationship Management
  • Client Relationships
  • Workflow Optimization
  • MS Office
  • Maintaining Compliance
  • Onboarding and Orientation
  • Customer Retention
  • Logistics Oversight

Timeline

Operations Manager

Greenville Logistics LLC/Evans Delivery
11.2021 - Current

Quality Assurance Specialist

Multi Packaging Solutions
05.2019 - 11.2021

Job Recruiter

Remedy Staffing
02.2016 - 05.2019

Master Control Operator

Carolina Christian Broadcasting
02.2012 - 11.2016

GED -

James F. Byrnes High School
Delores Burnett