Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delores Caldwell

Minneapolis,MN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

20
20
years of professional experience

Work History

Security Guard

OC Ventures, LLC
02.2022 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to de-escalate crises.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Interacted assertively but non-confrontationally with personnel and general public.

Front Desk Coordinator

U Of M School Of Dentistry / Prosthodontics
08.2017 - 01.2021
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Assisted with documenting clinic activities and updated medical records.
  • Helped front desk staff register and process patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.
  • Registered and verified patient records before triage with most up-to-date information.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled appointments in computer system.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Verified patient demographic information, copied documentation and directed to provided information.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Transcribed phone messages for entire office and relayed messages.
  • Using AxiUM to maintain and update records of internal data.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Checked registration and patient history paperwork for completeness and filed with appropriate staff member.

Office Supervisor

U Of M School Of Dentistry / Oral Surgery
10.2003 - 08.2017
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Created, prepared, and delivered reports to various departments.
  • Delivered performance reviews, recommending additional training or advancements.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Reported to senior management on organizational performance and progress toward goals.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Updated reports, managed accounts, and generated reports for company database.

Education

Bachelor of Arts - Biblical Studies

Charis Bible College
Plymouth MN
05.2020

Associate of Arts - Biological And Physical Sciences

North Hennepin Community College
Minneapolis, MN
06.1997

Skills

  • Intake Interview
  • Customer Retention
  • Training and Teaching
  • Patient Advocacy
  • Precision and Accuracy
  • Patient Follow-Up
  • Creative Solutions
  • Record Reconciliation
  • Correcting Submissions
  • EMR Systems
  • Administration and Management
  • Medical Terminology
  • Project Requirements
  • Client Satisfaction
  • Handling Confidential Materials
  • Verbal and Written Communication
  • Department Oversight
  • Diagnostic Codes
  • Issue Research
  • Demographics Information
  • Customer Inquiries
  • Problem Identification
  • Updating Customer Accounts
  • Organizational Skills
  • Proactive and Self-Motivated
  • Correcting Errors
  • Conflict Resolution
  • Insurance Company Communication
  • Admissions Processes
  • Customer Service
  • Microsoft Office
  • Document Uploading

Timeline

Security Guard

OC Ventures, LLC
02.2022 - Current

Front Desk Coordinator

U Of M School Of Dentistry / Prosthodontics
08.2017 - 01.2021

Office Supervisor

U Of M School Of Dentistry / Oral Surgery
10.2003 - 08.2017

Bachelor of Arts - Biblical Studies

Charis Bible College

Associate of Arts - Biological And Physical Sciences

North Hennepin Community College

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Delores Caldwell