Delores Cano

• Assisted in coordinating shop operations and scheduling maintenance activities.
• Managed documentation for vehicle service history and compliance requirements.
• Utilized software systems to track equipment availability and service requests.
• Oversaw the day-to-day operations of the shop including opening/closing duties and ensuring cleanliness and organization throughout.
• Created and maintained daily and weekly reports for upper management.

• Communicated effectively with team members to streamline workflow and enhance customer service experience.
• Optimized workflow efficiency by delegating tasks appropriately among team members based on individual strengths.
• Processed service calls received by email or phone, forwarding details to suitable branches for coordination of field technicians or outsourced vendor services to restore functionality of customer rental units.

Streamlined dispatch process across five branches and coordinated field technicians to customer units. Generated work order to guarantee timely service from field technicians.

Ordered necessary parts and prepared purchase orders for outside vendor repairs.

Leveraged Google Docs to enhance management of field service calls.

• Managed inventory levels to ensure timely availability of parts and minimize downtime.
• Streamlined order processing procedures, enhancing accuracy in parts fulfillment.
• Coordinated with suppliers to track shipments and resolve discrepancies efficiently.
• Implemented system improvements that reduced order lead times significantly.
• Ordered and distributed parts for field and shop technicians.

• Coordinated service requests and scheduled dispatch of equipment to optimize resource allocation.
• Communicated effectively with clients to assess needs and ensure timely equipment delivery.
• Streamlined communication between customers and technicians for timely service delivery.
• Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.

• Managed service requests and ensured timely resolutions for customer inquiries.
• Coordinated scheduling for maintenance and repair tasks to optimize technician workload.

• Oversaw office operations, ensuring efficiency and adherence to company policies.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

• Assisted customers in identifying and selecting appropriate alternators and starters.
• Processed sales transactions efficiently using point-of-sale systems.
• Maintained inventory accuracy by conducting regular stock checks and updates.
• Provided product knowledge to customers, enhancing overall satisfaction and repeat business.

• Coordinated service schedules to optimize equipment availability and customer satisfaction.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• Coordinated schedules and assigned work orders to maximize productivity within the service department.
• Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
• Negotiated with vendors to secure best prices for parts and supplies.

• Managed service requests and coordinated scheduling for equipment maintenance.
• Developed and implemented efficient workflows, improving response times for customer inquiries.
• Trained new staff on company policies and operational procedures to ensure compliance.
• Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
• Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
• Pitched in to answer phones at main switchboard with multiple lines.
• Created organized filing system to manage department documents.