Delores Captain
Albuquerque,NM
Summary
Pursuing opportunities which will allow me to grow professionally, effectively utilizing versatile skill set to help exceed team goals. Compassionate Medicaid Specialist motivated to positively impact program operations and participant success with diligent support. Well-trained in Medicare/Medicaid with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail. We assist with Medicaid applications. We help patients find insurance on the Marketplace. We also assist with SNAPS, CASH, and ENERGY applications.
Overview
17
17
years of professional experience
Work History
Medicaid Specialist
First Nations Community Healthsource
10.2023 - 09.2024
- Assist with Reviewing monthly statements for accuracy, Provide assistance with maintaining up to date information with Medicaid Pending Log - weekly, Identify and assist with the preparation of adjustments, attach supporting documentation - submit to Supervisor for approval, also assist with maintaining monthly statement duties, and maintain accurate log.
Administrative Office Assistant
U.S. Fish and Wildlife Service, USFWS
04.2007 - 04.2011
- Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department. Managing the executive's day-to-day calendar, scheduling appointments, and prioritizing the most sensitive matters Coordinated travel arrangements (both domestic and international) and created trip itineraries. Used various software, including word processing, spreadsheets, and presentation software, to prepare reports and special projects
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Ensured consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Contributed to a professional atmosphere by maintaining a clean, organized workspace and managing office supplies inventory.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
International Business College
Albuquerque, NM05-1975
Associate of Arts -
Southwest Indian Polytechnic Institute
Albuquerque, NM04-1973
Skills
- Recordkeeping and Data Input
- Telephone Etiquette
- Problem Resolution
- Planning & Organizing
- Good Work Ethic
- Critical Thinking
- Computer Skills
- Customer Service
- Organizational Skills
- Team Management
- Microsoft Office
- People Skills
- Relationship Building
- Team Building
- Friendly, Positive Attitude
Timeline
Medicaid Specialist
First Nations Community Healthsource
10.2023 - 09.2024
Administrative Office Assistant
U.S. Fish and Wildlife Service, USFWS
04.2007 - 04.2011
International Business College
Associate of Arts -
Southwest Indian Polytechnic Institute
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