Delores Doolin
Athens,TX
Summary
I work for HHSC, and I have been promoted to HPC so I help my peers better themselves at assisting clients with their benefits making sure they pass their QC meetings,I know our articles and how to help the OJT to do their research so they can assist the clients that call and making sure they understand the information and give them tips on how to make their assistance better for our clients and helping them with their call flow
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
HPC
Maximus
Athens, TX
05.2023 - Current
- I mentor OJT and reverse shadow and listen to their calls and help them with questions or direction with Panviva and help them to have successful call to better assist clients I also assist them in finding the information they need weather it be in tech issues they need help with or the direction they need to go in panviva and let them know what direction to go to assist clients when they call for their TANF SNAP or medicaid ,I know the articles that we use forward and backward and I have passed my QC meetings
Customer Care Representative (CCR)
Maximus Call Center
Athens, TX
03.2021 - Current
- Helping with HHSC applications, answering questions about benefits and entering information for clients,finding best situation for clients needs and directing clients in direction to apply for benefits or places to go for help in their community
Customer Care Representative (CCR)
Maximus Call Center
Athens, TX
03.2021 - Current
- I help people with TANF Medicaid snap and other Texas Health and human services,I work 10 hours a day,I answer questions regarding eligibility and benefits
Assembly
Biometric
Athens, TX
06.2018 - 04.2020
- I assembled utero stents I packaged them and I made them I did all kinds of jobs that pertain to the stents at biometrics
Cook head chef
Arabella of Athens
Athens, TX
03.2016 - 12.2018
- I was head chef of a retirement home kitchen I did dishes unloaded the truck I cooked I clean I managed temperatures I prepared menus I prepared food and I greeted the residents that were there I cleaned
Education
GED -
Athens High School
01.1998
Associates Degree - Criminal Justice
Everest College
05-2015
Skills
- Assembly
- Manufacturing
- Packaging
- Quality Inspection
- Cooking computers housekeeping
- Food Production
- Food Preparation
- Quality Control
- Kitchen Experience
- Microsoft Word
- Human Resources
- Cold Calling
- Troubleshooting
- Time management
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Excellent communication
- Computer skills
- Calm under pressure
- Organizational skills
- Problem resolution
- Verbal communication
- Active listening
- Critical thinking
- Professional telephone demeanor
- Call center operations
- Client relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Call management
- De-escalation techniques
- Building rapport
- Clerical support
- Research
- Reading comprehension
- Proofreading
Section name
Authorized to work in the US for any employer
Timeline
HPC
Maximus
05.2023 - Current
Customer Care Representative (CCR)
Maximus Call Center
03.2021 - Current
Customer Care Representative (CCR)
Maximus Call Center
03.2021 - Current
Assembly
Biometric
06.2018 - 04.2020
Cook head chef
Arabella of Athens
03.2016 - 12.2018
GED -
Athens High School
Associates Degree - Criminal Justice
Everest College