Delores Hall
ROANOKE,VA
Summary
To obtain a position where I can utilize my extensive background of more than 25 years in excellent customer service, great communication skills, observing behaviors, and MAT skills. To showcase my leadership abilities with long terms career growth. I also possess a unique blend of raw compassion, empathetical maturity, creative problem solving and leadership abilities, that would be a great access to any positions and/or population that need to be served.
Overview
12
12
years of professional experience
Work History
Peer Specialist
PTS of Roanoke
01.2020 - 02.2025
- Advocating for people in recovery
- Sharing resources and building skills
- Building community and relationships
- Leading recovery groups
- Mentoring and setting goals
- File, scan, fax, and email documents
- I’ve been here at Pinnacle since 2020, and since then I’ve been promoted two times
- I started off as Residential Aide, where I monitored clients' behaviors, and observed the clients' taking medications
- Shortly after being there for about a year or so, I got promoted as a Lead Residential Aide where I monitored the other staff members and trained them as needed in certain areas
- And I have been a Peer Specialist for a little over two years now
Shift Manager
Sheetz
01.2018 - 01.2020
- Customer services
- Great communications skills
- Making schedules
- Being a team leader and a team player
- A Shift Manager, or Shift Lead, is responsible for overseeing business operation, delegating tasks to team members and resolving problems that occur on their shift
- Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to employee efficiency or customer service
Asst. Manager
Five Below
01.2015 - 01.2018
- Customer services
- Great communications skills
- Managed payroll
- Making schedules
- Being a team leader and a team player
- As an Asst
- Manager I was responsible for supporting the Store Manager in the daily business operations of a retail store
- General tasks include supervising employees, communicating with and helping customers and carrying out directives given by the manager and the store manager
Receiver
HSN
01.2013 - 01.2015
- Received merchandise from vendors, sorted through bad products, counted items for confirmation, and palletized boxes to move forward the next department
Education
High School Diploma -
Skills
- Relapse prevention
- Multicultural competence
- Self-care strategies
- Resource navigation
- Recovery planning
- Empathy development
- Boundary setting
- Substance abuse
- Wellness planning
- Peer support techniques
- Social interaction
- Role modeling
- Peer mentoring
- Interpersonal relationships
Timeline
Peer Specialist
PTS of Roanoke
01.2020 - 02.2025
Shift Manager
Sheetz
01.2018 - 01.2020
Asst. Manager
Five Below
01.2015 - 01.2018
Receiver
HSN
01.2013 - 01.2015
High School Diploma -
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