DELORES LITTLE
Belmont,NC
Summary
Resourceful Accounting/Customer support professional with years of experience in preparation and reporting.
Overview
10
10
years of professional experience
Work History
Office Administrator
DryPro Foundation&Crawlspace Specialist
11.2021 - 10.2023
- Filing, scheduling, running errands, keeping office updated, purchasing equipment
- Prepare contracts
- Escalate unresolved or critical customer situations to the appropriate department or supervisor for further assistance
- Connecting with 811 to locate tickets
- Scheduling appointments for sales/service and production working to help them move smoothly
Office Coordinator
Bonded Logistics
09.2019 - 10.2021
- Record receipts from BOL/Process all incoming paperwork
- Provide real time driver loads, dispatch, Schedule Appointments, Data Entry.
- Investigate billing discrepancies with carriers
- Audit transportation freight bills
- Support month-end closing process and preparation of company financial statements
- Develop an understanding and collect information, as appropriate, to clarify the needs of the customer or the service group to better facilitate addressing those needs and expectations
- Speedy response to clients requests by establishing and maintaining regular communication with internal departments
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Premium Auditor/Quality Assurance
Automation USA
10.2018 - 12.2020
- Worked with team members to create efficient workflows, resulting in high productivity
- Used quality monitoring system to compile and track individual and team performance
- Conducted internal audits to measure adherence to established QA standards
- Developed corrective and preventive action plans to resolve non-compliance issues
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas
Patient Billing Representative
Novant Healthcare
08.2017 - 11.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Created improved filing system to maintain secure client data.
Customer Service Technical Support Rep
Verizon Wireless
07.2013 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Processed customer service orders promptly to increase customer satisfaction
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
Hickory High School
06.2012
Skills
- Coordinating Records
- Accounting Assistance
- Filing and Data Archiving
- Data Accuracy
- Data Entry
- Management
Timeline
Office Administrator
DryPro Foundation&Crawlspace Specialist
11.2021 - 10.2023
Office Coordinator
Bonded Logistics
09.2019 - 10.2021
Premium Auditor/Quality Assurance
Automation USA
10.2018 - 12.2020
Patient Billing Representative
Novant Healthcare
08.2017 - 11.2021
Customer Service Technical Support Rep
Verizon Wireless
07.2013 - 06.2017
High School Diploma -
Hickory High School
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