Delores Maglia
Carson City,NV
Summary
Reliable front-line professional skilled in customer service and problem resolution. Expertise in maintaining organized checkout areas and enhancing customer interactions, committed to improving service quality and team collaboration.
Overview
37
37
years of professional experience
Work History
Front End Courtesy Clerk
Safeway
Wickenburg, AZ
12.2024 - 02.2026
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas to ensure operational efficiency.
- Processed customer transactions accurately using point-of-sale systems for efficient service delivery.
- Stocked shelves and ensured product availability to meet customer needs promptly.
- Resolved customer complaints quickly to foster a positive shopping environment.
Customer Service Lead
Homegoods Stores
Napa, CA
11.2022 - 07.2023
- Led team in resolving customer inquiries and complaints efficiently.
- Trained new staff on customer service protocols and product knowledge.
- Enhanced customer satisfaction by implementing feedback mechanisms.
- Coordinated inventory management to ensure product availability and organization.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Monitored performance metrics to identify areas for improvement in service quality.
- Fostered a collaborative team environment focused on achieving outstanding customer experiences.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Customer Service Representative
Napa Valley Register
Napa, CA
01.2004 - 03.2022
- Provided exceptional customer support through phone, email, and in-person interactions.
- Resolved customer inquiries efficiently using CRM software to track communication history.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new employees on company policies, procedures, and customer service best practices.
- Collected payments and processed cash, credit, and electronic transactions
- Placed and tracked supply orders to maintain inventory levels
Restaurant Supervisor
Moore's Landing
Napa, CA
03.1989 - 12.2003
- Oversaw daily restaurant operations, ensuring compliance with quality standards and service excellence.
- Cultivated a collaborative environment by training and mentoring staff to enhance overall team performance.
- Designed and executed efficient workflows to enhance operational processes.
- Oversaw inventory levels and coordinated with suppliers to ensure stock accuracy and availability.
- Addressed and resolved customer complaints promptly, enhancing guest satisfaction through effective problem-solving strategies.
- Addressed guest complaints with professionalism, ensuring effective resolution of issues.
- Enhanced customer satisfaction by guaranteeing consistent quality in food and service delivery.
- Oversaw daily cash handling procedures to ensure precise accounting records and reduce discrepancies.
- Executed payment processing and managed cash and credit card transactions.
- Ensured cleanliness and organization of dining areas to enhance guest experience.
- Provided exceptional service to guests, ensuring a welcoming and efficient dining experience.
- Executed meal delivery operations while prioritizing customer satisfaction.
Education
High School Diploma -
Hogan High School
Vallejo, CASkills
- Patience and empathy
- Workplace safety
- Cleanliness and hygiene
- Stocking shelves
- Cash handling proficiency
- POS system operation
- Interpersonal relations
- Merchandising
- Store maintenance
- Loss prevention awareness
- Bagging expertise
- Teamwork and collaboration
- Complaint handling
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Efficient and courtesy
- Dependable and reliable
- Effective communication
- Store cleaning
- Reliability
- Organizational skills
- Customer satisfaction
- Excellent communication
- Decision-making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front End Courtesy Clerk
Safeway
12.2024 - 02.2026
Customer Service Lead
Homegoods Stores
11.2022 - 07.2023
Customer Service Representative
Napa Valley Register
01.2004 - 03.2022
Restaurant Supervisor
Moore's Landing
03.1989 - 12.2003
High School Diploma -
Hogan High School