DELORES MOODY

• Managed approximately 30 incoming calls, and emails per day from customers.
• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Effective communication and tele-management skills
• Converse with callers (inbound and out) in empathetic manner and facilitate callers in their ability to understand medical terminology, as needed
• Effective organizational skills, including working with multiple projects simultaneously
• Adhere to all company policies and Standard Operating Procedures
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Safeguard patient privacy and confidentiality by following guidelines set forth in Privacy and Security Rules of Health Insurance Portability and Accountability Act (HIPAA).

• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Input customer data into Janitorial Manager system
• Create specific templates for inspections for each customer
• Respond to customers complaints via phone and or email
• Call customers to get feedback.
• Maintain customer complaint system by notifying operations when additional follow ups are due to be performed by evening supervisor and any other duties assigned by supervisor.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Investigated and resolved customer inquiries and complaints quickly.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Provided primary customer support to internal and external customers.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Processed customer service orders promptly to increase customer satisfaction.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• High volume customer service
• Communicate company policy, standards and procedures to staff
• Ensure staff operate within company policies
• Resolve customer complaints promptly
• Promote and practice compliance with fire, health, safety and hygiene standards and regulations
• Monitor and order supplies
• Make certain all deliveries are checked in correctly and documentation is correct
• Organize promotional activities
• Lineup entertainment such as DJ's, Karaoke Hosts, and Bands
• Generate and present financial reports
• Maintain regular communication with staff and management through meetings and discussions
• Pay bills
• Stock and ordering
• Keeping up to date with licensing, liaising with authorities and taking overall legal responsibility.
• Scheduling & hiring of bartenders, cooks, & security
• Open and Close Bar
• P.O.S Experience
• Ability to quickly fill drinks
• Demonstrate high level of social etiquette
• Display excellent customer service
• Check customers' ID to make sure they met age requirements for alcohol purchase and consumption
• Continually stock bar with glasses, ice, liquor, garnishes and other supplies
• Maintain high-level cleanliness
• Wash glasses and other equipment at bar.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

• Customer service
• Open and Close Bar
• P.O.S Experience
• Ability to quickly fill drinks
• Demonstrate high level of social etiquette
• Display excellent customer service
• Check customers' ID to make sure age requirements are met for alcohol purchase and consumption
• Continually stock bar with glasses, ice, liquor, garnishes and other supplies
• Maintain high level cleanliness
• Wash glasses and other equipment.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
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• Heath Care Services, Medical & Dental. Familiar with Insurance & Medical Terminology.
• Performed duties of Secretary V. Supervised employees performing general and specialized office clerical work.
• Provided staff support for Radiology Administration’s Credentials for physicians. Analyze and corrected performance evaluations submitted by department Supervisors throughout DHS.
• Worked in clinics for Department of Radiology (X-Ray, CT, MRI, & Nuclear Medicine), Dental clinic (OMFS) & Emergency Room (ER). Clinical referrals for pre-authorization.
• Verified insurance coverage for radiology and other imaging (X-Ray, CT, MRI, & Nuclear Medicine).
• Managed large call volume daily inbound & out.

• Typed letters, memos and other correspondence for staff, using various software programs.
• Reduced clerical errors with keen attention to detail while typing essential business documentation.
• Typed official correspondence and reports from handwritten notes and other information sources.
• Transcribed meeting minutes into digital format and stored in data repository.