Delores Powell
Lake Mary,FL
Summary
Customer Service Representative, Trainer, Teacher and Supervisor with more than 30 years of experience planning, developing and implementing Customer Service Training Programs, as well as Planning Recruiting Events.
Accomplished Business Owner and Teacher offering 20+ years of progressive business and teaching experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping.
Overview
2026
2026
years of professional experience
Work History
Home Health Care Provider
Maxim Healthcare Agency
Augusta, GA
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Assisted with client personal care needs to foster independence and well-being.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
Customer Service Advisor 2
Concentrix
- Assisted customers with inquiries, enhancing overall satisfaction and service experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Collaborated with team members to streamline operations, improving workflow efficiency.
Substitute Teacher
Seminole County Public Schools
Sanford, FL
11.2020 - Current
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Engaged students in discussions to promote interest and drive learning.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Differentiated classroom and small group instruction to meet needs of students with various learning styles and abilities.
Customer Service Senior Expert
T_Mobile, Inc
Augusta, GA
05.2014 - 12.2020
- Held each team member accountable for achieving brand and performance goals.
- Educated customers on product and service offerings.
- Performed in-depth research to answer more complex questions.
- Computed accurate sales prices for purchase transactions.
- Increased territory sales by surpassing monthly goal of $90,000.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Attended local, regional and national trade shows for product development training as defined by territory needs.
- Kept abreast of rapidly evolving technology.
- Exchanged returned merchandise for customers quickly and efficiently.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Built and maintained effective relationships with peers and upper management.
- Resolved product issues and shared benefits of new technology.
- Helped customers select products that best fit their personal needs.
Executive Director of Outreach
Christian Hope Ministries
Beltsville, MD
08.2000 - 05.2014
- Devised and integrated training for Political and Community Leaders on Voting Rights and Responsibilities
- Responsible for building a database of 30,000 volunteers
- Provided accurate and updated information for the membership database on a regular basis.
- Facilitated the writing of grant applications, ensuring that information was accurate prior to submission.
- Worked closely with other stakeholders so that issues were immediately addressed and effective solutions were implemented.
- Recruited individuals and built membership rosters through a variety of methods including community event attendance and promotional materials.
- Gathered and studied key metrics to better understand which programs met desired outcomes and which ones required further efforts to be successful.
- Set procedures to handle all types of operational questions.
- Compiled data, provided analysis and gathered it into extensive reports to distribute to all appropriate personnel.
- Collaborated with organizational leadership, including board of directors, to strategically affect the direction of operations.
- Shared the mission of the group to the public with successful community outreach and marketing strategies.
Education
Bachelor of Science - Business Management
Strayer University
Washington, DC, United States2019
Bachelor of Arts - Theology
Hope Christian Church
College Park, MD2002
Associate of Science - Business Administration
The Community College of Baltimore County
Catonsville, MD, United States1982
Skills
- Excellent communication
- Results-oriented
- Time management skills
- Training and development
- File/records maintenance
- Operations management
Affiliations
National Association of Sales Professionals
Member, Alumni Association
Education and Training
true
Timeline
Substitute Teacher
Seminole County Public Schools
11.2020 - Current
Customer Service Senior Expert
T_Mobile, Inc
05.2014 - 12.2020
Executive Director of Outreach
Christian Hope Ministries
08.2000 - 05.2014
Home Health Care Provider
Maxim Healthcare Agency
Bachelor of Science - Business Management
Strayer University
Bachelor of Arts - Theology
Hope Christian Church
Associate of Science - Business Administration
The Community College of Baltimore County
Customer Service Advisor 2
Concentrix