Delores Reyes
Amarillo,TX
Summary
Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments with over 15 years of experience. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Workforce Development Specialist
Workforce Solutions Panhandle
02.2024 - Current
- Greeted job seekers and employers at the reception area, providing a positive first impression of the organization.
- Utilized the Virtual Operating Greeter system to efficiently assign customers to appropriate staff or departments, optimizing service flow.
- Ensured veterans received priority service by strictly adhering to established procedures.
- Responded promptly to customers' requests for assistance, delivering high-quality customer service.
- Assisted job seekers in completing online registration for work in Texas (WIT), ensuring compliance with state requirements.
- Assisted job seekers in finding and using proper codes for their registrations.
- Provided technical assistance to job seekers in navigating and completing online job applications from various sources.
- Maintained strict confidentiality of personal identifying information per established procedures.
- Completed required paperwork and performed data entry with high accuracy and efficiency.
- Assisted Spanish-speaking job seekers effectively, ensuring language barriers did not hinder service quality.
Secretary
Blessed Sacrament Catholic Church
02.2022 - Current
- Responsibilities-answering the phone
- Welcoming visitors Maintain calendar/appointments for the priest
- Register new parishioners
- Order supplies Receive deliveries
- Schedule parish activities
- Maintain all sacramental records
- Design, collect content, and publish a 4–6-page parish bulletin
- Maintain website and social media pages, maintain, and update the parish website every week
- Maintain an online parish calendar
- Coordinate all social media including but not limited to Flock Note and Facebook
- Other things as needed by the priest.
Scheduler I
BSA Harrington Breast Center
06.2019 - 09.2020
- Answering patient phone calls and scheduling patients promptly Receiving provider orders and entering them with correct ICD 10 Diagnosis codes Customer service representative, receiving all Spanish phone calls
- Translating for front office staff when required Calling patients to schedule from orders received
- Communicate clearly with nursing staff and technicians as well as front office staff
- Other duties as assigned.
Event Supervisor
Amarillo Civic Center Complex
10.2018 - 05.2019
- Supervised permanent and part-time crew, including contract staff
- Customer service representative to lessees, patrons, and guests Planned and coordinated with building crew and other staff to ensure proper use of labor and time
- Contacted and met with potential clients
- Assisted with the coordination of their event gave tours, explained policies, and answered questions
- Set up and struck all AV equipment for events without technical labor as well as phone and internet line, as needed
- Maintained crew for overall cleanliness and maintenance of the facility
- Overlooked front of the house for events in performance venues and ensured priorities were met within time limits
- Managed security for the facilities before, during and after the event Maintained event files and invoiced accordingly in the computer system to bill clients
- Assisted with interviews and hiring process for designated positions as needed
- Other duties as assigned.
Billing and Coding Specialists
TTUHSC Coding Department Amarillo
05.2017 - 10.2018
- Reviewed official medical records with physician/healthcare provider documentation and assigned appropriate codes for all physician/healthcare provider services from current editions of official coding sources
- Ensures accurate, complete, and timely code assignments for all physicians/healthcare providers
- Knowledge of the CPT, ICD 10, and HCPCS nomenclature, coding rules and guidelines
- Knowledge of inpatient and outpatient medical records processing, and federal and state reimbursement regulations
- Communicate to physicians any overdue documentation needed to bill
- Make spreadsheets to help Providers and nursing staff elements needed to bill properly
- Other duties as assigned.
Senior Patient Service Specialist
TTUHSC Physicians of Amarillo Psychiatry
06.2015 - 05.2017
- Responsible for assuring smooth operation of the clinic patient flow and serving as primary contacts for patients
- Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records
- Responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department
- Responsible for purchasing supplies for the department via Techbuy system for TTUHSC
- Ability to communicate effectively with a variety of people
- Ability to understand and follow instructions
- Cash handling responsibilities
Correctional Business Assistant
TTUHSC HSC Correctional Managed Health Care
08.2014 - 06.2015
- Performed responsible and complex duties associated with a specialized function of a section of clerical employees in a correctional institution Ensured all providers and nursing orders were carried out appropriately, reminders were completed, and new reminders were entered into the system
- Completed provider and nurse orders from clinic appointments daily and notes
- Ensured patients are registered and discharged promptly each day
- Also ensuring clinic notes are in the system daily
- Managed inmate passes and instructed inmates about the appointment process
- Entered and completed reminders into EMR in response to sick calls, nursing, and provider visits
- Maintained daily schedules ensuring compliance with ATC policy
- Entered all daily work in the computer daily with NO backlog
- Answered telephone, directs calls, takes and or relays messages
- Answers routine questions
- Acted as backup to other Correctional Business Assistants as requested Other duties as requested
Biller Representative
BSA MSO
09.2011 - 12.2012
Front Office Clerk Representative
BSA Family Medical Center
09.2009 - 09.2011
Education
Diploma -
Palo Duro High School
Amarillo, Texas01.2003
Skills
- Data Entry
- Data organization
- Spreadsheets
- Scheduling
- Microsoft Office Suite
- Attention to Detail
- Decision-Making
Languages
Spanish
Professional Working
Timeline
Workforce Development Specialist
Workforce Solutions Panhandle
02.2024 - Current
Secretary
Blessed Sacrament Catholic Church
02.2022 - Current
Scheduler I
BSA Harrington Breast Center
06.2019 - 09.2020
Event Supervisor
Amarillo Civic Center Complex
10.2018 - 05.2019
Billing and Coding Specialists
TTUHSC Coding Department Amarillo
05.2017 - 10.2018
Senior Patient Service Specialist
TTUHSC Physicians of Amarillo Psychiatry
06.2015 - 05.2017
Correctional Business Assistant
TTUHSC HSC Correctional Managed Health Care
08.2014 - 06.2015
Biller Representative
BSA MSO
09.2011 - 12.2012
Front Office Clerk Representative
BSA Family Medical Center
09.2009 - 09.2011
Diploma -
Palo Duro High School
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