Years of professional experience 25
De'Lores Spaulding
Inventory Specialist
LITHONIA,Georgia
Summary
Dependable and reliable Customer Service (Internally or Remotely) Shipping and Handling, E-Commerce and Sales Professional with proven track record. Service-focused, Inventory Management and Professional Customer Service bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
Work History
Mark Downs Shipping and Receiving Associate
Burlington Stores
Stonecrest City, Georgia
08.2017 - Current
- Performed 100's of Mark Downs, Inventory, assisting customers, and associates, securing high-end merchandise, and Shipping and Receiving, restocking, and assisting where needed.
- Carried out day-to-day duties accurately and efficiently
- Exceeded goals through effective task prioritization and great work ethic
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours and holiday shifts
- Resolved problems, improved operations, and provided exceptional service
- Offered friendly and efficient service to customers, handled challenging situations with ease
Customer Service Specialist
Corporate Staffing Corporation
ATLANTA, GA.
04.2009 - Current
- Provided exceptional customer service by greeting and assisting visitors' expected needs
- Crown Management, Elevator operator, Secure Restricted areas, Scan Tickets, verify tickets for Suite areas,
- Promptly addressed visitors' concerns and resolve issues. Team player, Concierge
- Assisting Million Dollar Round Table conference and Presidential Campaign event 2011
- NFL Super Bowl
- Fox Theater
- Conference Events Medical - Entertainment
- Sears- Southlake Mall Morrow Ga
- 01565 Seasonal December 11, 2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by motivating staff
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Customer service
Mercedez Benz Stadium
Atlanta, GA.
07.2016 - 01.2021
- HOST Mercedes Benz Club. Verify entrance, resolve clients' issues, assist where needed
- Providing WOW experience
- Followed up with customers about resolved issues to maintain high standards of customer service
- Delivered excellent customer service, resulting in 100 % customer satisfaction rating
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Hospitality Representative Volunteer
Georgia Aquarium
Atlanta, GA.
01.2007 - 01.2017
- Established to ensure residence satisfaction,
- Performed multiple special events,
- Performed care for over 30 residents.
- Demonstrated respect, friendliness, and willingness to help wherever needed
Volunteer
Community Service, St. Croix LandMarks Society
, Virgin Island 00840
02.2015 - 03.2015
- Clerical answering calls and assisting in placing printing order
- Received thank personal 'Thanks' in 2015 Brochure House Tours
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used strong interpersonal communication skills to convey information to others.
- Responded to questions from clients and internal members
Volunteer by Assisting Managers, Nurses and Staff
Traditions Nusrsing Home
08.2013 - 11.2014
- With residence by:
- Reading
- Game activities
- Feeding
- Listening and conversations
- Transporting via bed or wheelchairs’ to activities
- Teaching
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
Life Coach, Receptionist and Job Placements
SPEXCELL
08.2012 - 01.2013
- Assisting women in transition–from welfare, prison or difficult life styles to legal Work environment
- Job Coach and Office Assistance, Point of sale and Retail, maintaining records and case archives
- Excell and MicroSoft reports for CEO and DFAC managers
- Building supplier relationships
- Assisting and building workshops and helping clients with Customer Service
- Expungement class, keeping clients records, attendance and follow-up.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Maintained filing system of current, prospective and future positions.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Office assistant
Botanical GardensSeasonal
, Georgia
01.2011 - 01.2013
- Data Collector, Shipping and receiving.
- Performed clerical support, addressing routine and special requirements
Sales Consultant and Entrepreneur
WARM SPIRIT, INC.
09.2008 - 04.2010
- Provided exceptional customer service by greeting, assisting and doing follow up calls to Clients
- Increased andimproved Clients sales for area district and outside district area
- Increased Client loyalty and provided increased sales to International Community
- Received multiple commendations and Platinum award for sales increase
- Exceeded established sales objectives and quotas
- Inventory Control.
- Engage in customer conversations on every call to seek and understand customer business needs and/or probe for additional information about their future needs
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
Processing Assistant
South Central Bell, Southern Bell, And At&T
Atlanta, GA.
04.1972 - 01.2009
- Accounts Payable and Research
- Key Results:
- Processed supplier and vendor invoices—required highest degree of accuracy and customer courtesy while duties to meet accounts payable guidelines.Excell Spreadsheets, Microsoft and emails
- Resolved internal and external customer issues with mission of “one call” resolution
- Documented workflows and executed comprehensive plans to other processing staff that more than doubled collectible revenue (from 45% to 100%)
- Managed input data, trouble-shooting issues for positive customer resolution
- Gathered and assessed need from other internal business units; created custom solutions to resolve issues that involved inter-departmental functions to resolve customer issues
- Automated inventory control processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability improving the management of accounts payable by service provider.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Sears
, Ga.
- 4.16.16 till store closed.
Backroom associate
E
Commerce
- Assisting customers and associates
- Performed 100% data entry, UPS shipping, Unloading freight, preparing merchandise, and staging.
- Received incoming merchandise and stored in correct stock locations
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Distributed items orders via the store's website
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
Education
Bachelor of Arts - Leadership And Biblical Studies
Beulah Heights University
Atlanta, Georgia2001
Associate of Arts -
Chattahoochee Valley Community College
Phenix City, AL06.1975
Technical Tab Test Preparation Course - Warehousing And Inventory Management
Lowry Training Academy 7711 East Academy
Colorado Springs, CO06.1974
Skills
- Skills & Abilities
- Accomplished professional with expertise in managing multiple projects to successful implementation and completion:
- E-Commerce over 7 years of Customer Service internally and externally
- 15 years of recognized Customer service experience Customer satisfaction subject matter expert
- Strive to ensure first call resolution and customer satisfaction
- Skilled in accounting duties Accounts payable, EFT, Oracle, BOSS, data entry, and MS
- Excellent written, oral, and telephone communication skills, Multi-tasked with ease
- Well organized and focused on meeting deadlines for time-sensitive projects
- High work ethic and dependable
- Expediter, Purchase Orders, Shipping and Receiving, warehouse responsibilities, logistics, Inventory
- Inventory and records management and disposition, Mail distribution Maintaining records
- Reservations nationally and internationally
- Served in sales, and hospitality guest services from Banquet Server to international reservations
- Excellent communication skills, team-oriented and can work with no or little supervision
- Work with Human resources for hiring blitz, registration, and hiring Customer Service and Sales reps
- Researched and rapidly resolved issues to prevent loss of key accounts and services
- Consistently generated high revenues through sales techniques
- Demonstrate dependable and reliable attendance
- Demonstrate flexibility, fast-paced environment, assisting customers in resolving issues Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- International Shipping Packaging and Picking
- Data Entry and Maintenance Customer Data Confidentiality
- Excellent Attention to Detail Administrative and Office Support
- Policy and Procedure Adherence Inbound and Outbound Calling
- Invoice Preparation and Processing
- Document and Records Management
- Team-Oriented and Cooperative Cultural Awareness
- Computer Proficiency Business Growth
Timeline
Mark Downs Shipping and Receiving Associate
Burlington Stores
08.2017 - Current
Customer service
Mercedez Benz Stadium
07.2016 - 01.2021
Volunteer
Community Service, St. Croix LandMarks Society
02.2015 - 03.2015
Volunteer by Assisting Managers, Nurses and Staff
Traditions Nusrsing Home
08.2013 - 11.2014
Life Coach, Receptionist and Job Placements
SPEXCELL
08.2012 - 01.2013
Office assistant
Botanical GardensSeasonal
01.2011 - 01.2013
Customer Service Specialist
Corporate Staffing Corporation
04.2009 - Current
Sales Consultant and Entrepreneur
WARM SPIRIT, INC.
09.2008 - 04.2010
Hospitality Representative Volunteer
Georgia Aquarium
01.2007 - 01.2017
Processing Assistant
South Central Bell, Southern Bell, And At&T
04.1972 - 01.2009
Sears
Backroom associate
E
Bachelor of Arts - Leadership And Biblical Studies
Beulah Heights University
Associate of Arts -
Chattahoochee Valley Community College
Technical Tab Test Preparation Course - Warehousing And Inventory Management
Lowry Training Academy 7711 East Academy
Similar Profiles
Todd AbramsTodd Abrams
Regional Vice President South and Central Florida at Burlington StoresRegional Vice President South and Central Florida at Burlington Stores
Tertanya PaulTertanya Paul
Customer Service Lead/Cashier at Burlington StoresCustomer Service Lead/Cashier at Burlington Stores
Alexis CruzAlexis Cruz
Customer Service Supervisor (CSS) at Burlington StoresCustomer Service Supervisor (CSS) at Burlington Stores