Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Delores Staten

Lamarque,Texas

Summary

Strong customer service skills, ability to organize, plan, and handle intricate assignments in a timely manner. Proactive, flexible, loyal, reliable, ambitious, quick learner, and critical thinker. Being sure to have patience and compassion, also keeping focus on important details. QUALIFICATIONS Enthusiastic instructional aide who has earned trust and respect from colleagues and patients. Multiple years administrative assistant, customer service and cash handling experience. Capable of maintaining excellent communication, along with sustaining a high level of confidentiality relating to work assignments as appropriate. Thorough knowledge of standard office procedures, filing systems, and equipment. Strong organizational skills, active listening skills, courteous demeanor, and fast learner. Adaptive team player, with an energetic work attitude to maintain a positive work atmosphere by acting and communicating in a manner that is acceptable with the public, co-workers and management Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Housekeeping, Environmental services

HCA /HHS
Webster, Texas
10.2017 - 06.2019
  • Company Overview: Clear Lake Regional Hospital
  • Greet patients and family.
  • Clean and sanitize patient rooms and common areas.
  • Document all completed duties.
  • Ensure confidentiality of patients.
  • Resolving patient complaints.
  • Clear Lake Regional Hospital

Office Manager, Office and Administrative Support Workers

Chemtrex transport
Porter, TX
01.2009 - 05.2017
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Ensured compliance with applicable laws regarding employment practices.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Prepared summaries of daily work completed for review by supervisors.

Administrative Assistant PT/Temp Worker

City of Galveston
GALVESTON, TX
12.2010 - 12.2010
  • Answer and forwarded calls to appropriate department
  • Prepare invoices, reports, memos, letters, financial statements and other documents
  • Assist with the preparations for board meetings
  • Greet customers

Clerical service coordinator, Human resource assistant, Medical Secretaries

Edgewater Home Health
Galveston, TX
11.1997 - 09.2008
  • Data entry.
  • Secured and maintained patient and staff confidential files.
  • Completed new hire application screening.
  • Administered drug screen testing.
  • Assisted the administrator with daily reports.
  • Ensure that all physicians' orders are signed and filed in a timely manner.
  • On call for staffing needs.
  • Maintained accurate records of services provided for each client in order to complete payroll.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Assisted in the development of training materials related to service coordination processes.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Conducted regular meetings with departmental staff to discuss current initiatives and projects.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Updated internal systems with information related to new or revised services.
  • Monitored email and phone communication to provide prompt responses and solutions.

Education

Some College (No Degree) - Health Unit Coordination

Galveston College
Galveston, TX

Some College (No Degree) - Certified Nurse Assistant

Galveston College
Galveston, TX

Skills

  • Customer service
  • Organization
  • Planning
  • Time management
  • Proactivity
  • Flexibility
  • Loyalty
  • Reliability
  • Ambition
  • Quick learner
  • Critical thinking
  • Patience
  • Compassion
  • Attention to detail
  • Troubleshooting abilities
  • Personnel Problem Management
  • Problem-Solving
  • Team building
  • Effective Communication

Certification

  • Health Unit Coordination 1994
  • Certified Nurse Assistant 1993

References

References available upon request.

Timeline

Housekeeping, Environmental services

HCA /HHS
10.2017 - 06.2019

Administrative Assistant PT/Temp Worker

City of Galveston
12.2010 - 12.2010

Office Manager, Office and Administrative Support Workers

Chemtrex transport
01.2009 - 05.2017

Clerical service coordinator, Human resource assistant, Medical Secretaries

Edgewater Home Health
11.1997 - 09.2008

Some College (No Degree) - Health Unit Coordination

Galveston College

Some College (No Degree) - Certified Nurse Assistant

Galveston College
Delores Staten