Delores Stowe
Fayetteville,NC
Summary
Dedicated healthcare professional with extensive experience at High-Smith Rainey Hospital, excelling in patient care and team collaboration. Demonstrated expertise in HIPAA compliance and strong organization, significantly enhancing patient satisfaction and office productivity. Skilled in both customer service and technical tasks, ensuring efficient and compassionate patient support.
Overview
3
3
years of professional experience
Work History
Unit Secretary
High-Smith Rainey Hospital
01.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Enhanced office productivity by handling high volume of callers per day.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
Telemetry Monitor Technician
High-Smith Rainey Hospital
01.2024 - Current
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Managed multiple priorities effectively, balancing surveillance of multiple patients while also addressing urgent issues as they arose.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Ensured accurate record-keeping for all monitored patients, facilitating timely interventions when necessary and promoting effective communication among healthcare team members.
CNA II
High-Smith Rainey Hospital
06.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
High School Diploma -
Brockton High School
Brockton, MA05-1989
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- HIPAA compliance
- Professional telephone etiquette
- Call light responses
- Supply ordering
Timeline
Unit Secretary
High-Smith Rainey Hospital
01.2024 - Current
Telemetry Monitor Technician
High-Smith Rainey Hospital
01.2024 - Current
CNA II
High-Smith Rainey Hospital
06.2021 - Current
High School Diploma -
Brockton High School
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