Delores Tucker
Fraziers Bottom,WV
Summary
Outgoing Front Office Assistant with 10+ years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level front office position. Ready to help team achieve company goals.
Overview
39
39
years of professional experience
Work History
Front Office Lead
MedExpress Urgent Care
09.2008 - 12.2019
- Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality and HIPPA protocols at all times.
- Served as a liaison between guests and other departments within the company, facilitating clear communication channels to address concerns efficiently.
- Ensured compliance with all relevant regulations by staying up-to-date on industry best practices related to safety standards and workplace policies.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
- Kept high average of performance evaluations.
Medical Transcriptionist
Thomas Hospital
08.2007 - 09.2008
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
Licensed Property and Casualty Insurance Agent
Nationwide Insurance Company
01.1992 - 08.2007
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
Ophthalmic Assistant
Eye And Ear Clinic Of Charleston, Inc.
08.1980 - 01.1992
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Continuously updated professional skillset through active participation in continuing education programs related to ophthalmic healthcare and patient care techniques.
- Administered eye medications and obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
Education
Associate of Science - Medical Secretarial And Assistant Studies
West Virginia Institute of Technology
Montgomery, WVHigh School Diploma -
Nicholas County High School
Summersville, WVSkills
- Staff training and development
- Attention to detail
- Exceptional communication
- Proper handling of sensitive patient information adhering to strict confidentiality and HIPPA protocols at all times
- Computer proficiency
- Team building
- Data entry accuracy
- Customer service excellence
Timeline
Front Office Lead
MedExpress Urgent Care
09.2008 - 12.2019
Medical Transcriptionist
Thomas Hospital
08.2007 - 09.2008
Licensed Property and Casualty Insurance Agent
Nationwide Insurance Company
01.1992 - 08.2007
Ophthalmic Assistant
Eye And Ear Clinic Of Charleston, Inc.
08.1980 - 01.1992
Associate of Science - Medical Secretarial And Assistant Studies
West Virginia Institute of Technology
High School Diploma -
Nicholas County High School