Delores Wielhouwer
Bordentown,NJ
Summary
Skilled in customer service for over 10 years, good with organizational skills. Track record of completing tasks with efficiency and timely.
Proficient in working in a warehouse monitoring returns. Skilled in spread sheet inventory tracking systems in order to process returns efficiently and timely. Committed to resolving issues and promoting customer loyalty to make the company a success. Competent in cash handling and computations.
Dependable and successful at managing multiple priorities with a positive attitude. A team player and hard working.
Overview
17
17
years of professional experience
Work History
Returns Associate
Betco Sales Corporation
Carlstadt, NJ
04.2019 - 07.2021
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Monitored self-checkout systems and provided help in resolving complex problems.
Service Associate/Service Associate/Cashier Team Lead
Kiss Electronics
New York, NY
11.2004 - 03.2019
Serviced the customers on the floor and on the register. Responsible for training new hire associates. Ensured the daily transactions are balanced. Managed incoming phone calls. Ensured send deliveries to customers.
Education
Associate of Arts - Business Administration
Institute of Management And Sciences
Montego Bay, Jamaica, West Indies 2002
Skills
- Cash Register Operation
- Customer Transactions
- Correcting Errors
- Credits and Refunds
- Shipment Procedures
- Customer Relations
- Conflict Resolution Techniques
- Customer Inquiries
- Training Junior Team Members
- Monthly Audits
- Adaptable and Flexible
Accomplishments
Also completed has certificate in Home Health Aide.
Also completed a 40 hour Registered Behavioral Technician(RBT) online course with Autism Partnership Foundation.
Affiliations
I'm a member of a non profit organization that gives back to my alma mater high school in Jamaica. (MBHSNY) We raise funds to sponsor some of the students who are in need and also help with various needs of the school.
Timeline
Returns Associate
Betco Sales Corporation
04.2019 - 07.2021
Service Associate/Service Associate/Cashier Team Lead
Kiss Electronics
11.2004 - 03.2019
Associate of Arts - Business Administration
Institute of Management And Sciences
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