Delores Zapien
Anderson,CA
Summary
Well-rounded and professional Registration Clerk with a talent for building strong client rapport and exceptional data entry skills. Recognized for innovation and enthusiasm, excelling in collaborating with individuals of diverse personalities. Expertise lies in delivering excellent customer service and ensuring precise and efficient registration processes. Proven track record of achieving outstanding results.
Overview
38
38
years of professional experience
Work History
Visit Coordinator
Shasta Community Health Center
07.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Activities Assistant
Oak River Rehab
10.2020 - Current
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Coordinated musical guests, movies and other types of resident entertainment.
- Updated facility schedule and related records.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Organized and lead variety of small and large group activities, including Outside Visitation, Resident Council Meetings and Bingo activities.
- Maintained facilities, grounds and equipment to ensure community safety and attract attention.
Uber Driver
Self-employeed
02.2019 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
Flex Security Officer
Securitas Security Services USA
06.2004 - 08.2009
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Searched individuals and baggage for devices, weapons and other prohibited items.
Assistant Manager
Advance America
08.2003 - 12.2004
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Planned and prepared workflow schedules, delegating tasks for 3 member team.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
Customer Service Representative
J.S.West Furniture
06.1990 - 03.1992
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
CNA PCA1
Professional Reliable Nursing
10.1988 - 06.1990
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Assisted with client personal care needs to foster independence and well-being.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Observed and reported unusual symptoms and changes to charge nurse.
CNA/PCA 1
Hill Haven Convalescent
02.1987 - 04.1988
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
Cerficiate - Administrative Medical Clerk II
Computer Tutor Business And Technical Institute
Modesto, CA10.2013
Some College (No Degree) - Radiology
Merced College
Merced, CA06.2007
Skills
- typing 35wpm
- Proficiency in Ten key by touch
- HIPAA procedures
- Scheduling and calendar management
- Office organization
- Registration documents
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
Timeline
Visit Coordinator
Shasta Community Health Center
07.2022 - Current
Activities Assistant
Oak River Rehab
10.2020 - Current
Uber Driver
Self-employeed
02.2019 - Current
Flex Security Officer
Securitas Security Services USA
06.2004 - 08.2009
Assistant Manager
Advance America
08.2003 - 12.2004
Customer Service Representative
J.S.West Furniture
06.1990 - 03.1992
CNA PCA1
Professional Reliable Nursing
10.1988 - 06.1990
CNA/PCA 1
Hill Haven Convalescent
02.1987 - 04.1988
Cerficiate - Administrative Medical Clerk II
Computer Tutor Business And Technical Institute
Some College (No Degree) - Radiology
Merced College
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