Delores "Lori" Kincer
Austinville,VA
Summary
Proven track record in enhancing productivity and client satisfaction at Berkshire Hathaway Mountain Sky Properties, showcasing exceptional organizational skills and attention to detail. Expert in client relationship building and proficient in Microsoft Office, I've streamlined processes and improved listing accuracy, significantly contributing to team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Listing Coordinator
Berkshire Hathaway Mountain Sky Properties
11.2023 - Current
- Streamlined listing processes for increased productivity, utilizing organizational skills and attention to detail.
- Maintained organized records of all active listings, ensuring easy access for team members and clients.
- Contributed to a positive work environment through collaborative teamwork and proactive problem-solving initiatives.
- Enhanced client satisfaction by efficiently coordinating property listings and promptly addressing inquiries.
- Reduced time spent on administrative tasks, implementing efficient systems for managing paperwork and correspondence.
- Simplified contract preparation process with proficient use of real estate software programs and templates.
- Increased listing accuracy by diligently reviewing property information before publication on multiple platforms.
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting the listing process.
- Coordinated appointments to show tenants and buyers prospective homes.
Marketing and Administrative Assistant
Mitchell's Nursery And Greenhouse
06.2018 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Private Caregiver
Berlie And Remona Goad
05.2015 - 03.2018
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Administered medication as directed by physician.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
- Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
- Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Liaised with key accounts to deliver targeted administrative household support.
Floral Designer
Fancy Gap Pottery
09.2010 - 05.2015
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
- Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Education
GED -
Carroll County High School
Hillsville, VACertificate - C.N.A
Wytheville Community College
Wytheville, VASkills
- Listing Presentation
- Client Relationship Building
- Scheduling appointments
- Data entry proficiency
- File Management
- Contract Preparation
- Attention to Detail
- Analytical and Logical Thinking
- Microsoft Office
- Client Relations
- Property Research
- MLS Data Entry and Maintenance
Timeline
Listing Coordinator
Berkshire Hathaway Mountain Sky Properties
11.2023 - Current
Marketing and Administrative Assistant
Mitchell's Nursery And Greenhouse
06.2018 - 10.2024
Private Caregiver
Berlie And Remona Goad
05.2015 - 03.2018
Floral Designer
Fancy Gap Pottery
09.2010 - 05.2015
GED -
Carroll County High School
Certificate - C.N.A
Wytheville Community College
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