Taleisha Neely
Beckley
Summary
Dedicated customer service professional with strong multitasking and communication skills. Committed to enhancing the shopping experience and ensuring customer satisfaction through reliable service and teamwork.
Overview
11
11
years of professional experience
Work History
Merchandiser/Truck Unloader
Dick's Sporting Goods, Inc
Beckley, WV
12.2024 - Current
- Collaborated with vendors to ensure timely delivery of merchandise and promotional materials.
- Supported store management in maintaining high standards for cleanliness and organization on the sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Unloaded truck shipments, ensuring accurate inventory receipt and organization.
Customer Service Representative
Ibex
Beckley, WV
05.2021 - 12.2024
- Resolved customer inquiries efficiently through multiple communication channels, enhancing customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Product Picker/Line Packer
Caterpillar
Beckley, WV
10.2015 - 04.2021
- Operated forklifts to efficiently transport products within warehouse environment.
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Managed order picking processes, ensuring timely fulfillment of customer requests.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Fulfilling customer orders by locating items from inventory
Education
High School Diploma -
Dunbar High School
Dayton06-2013
Skills
- Reliable and punctual
- Friendly and outgoing
- Multitasking
- Customer service
Timeline
Merchandiser/Truck Unloader
Dick's Sporting Goods, Inc
12.2024 - Current
Customer Service Representative
Ibex
05.2021 - 12.2024
Product Picker/Line Packer
Caterpillar
10.2015 - 04.2021
High School Diploma -
Dunbar High School