Delories Dennis
Worcester,MA
Summary
Dynamic Ambulatory Service Representative with extensive experience at UMass Memorial Medical Center, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in managing appointment coordination and fostering strong relationships with patients and families, ensuring a positive healthcare experience.
Experienced with patient coordination and administrative support in healthcare settings. Utilizes effective communication and organizational skills to manage patient interactions and streamline processes. Knowledge of healthcare systems and patient service protocols, ensuring high-quality support and care.
Overview
6
6
years of professional experience
Work History
Ambulatory Service Representative Family Medicine
UMass Memorial Medical Center - University Campus
05.2024 - 11.2025
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Assisted in resolving patient inquiries and concerns, fostering positive patient experiences.
- Utilized electronic health record systems for efficient data entry and retrieval of patient information.
- Participated in staff training sessions to improve knowledge of services and operational procedures.
- Verified patient insurance eligibility and benefits.
- Handled prescription refill requests efficiently by liaising between patients and providers resulting in prompt medication access.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Reviewed account information and explained charges and other related inquiries from patients and insurance carriers in person or via telephone.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
Ambulatory Service Representative Endocrinology
UMass Memorial Medical Center - University Campus
08.2023 - 01.2024
- Scheduled patient appointments using electronic health record systems, ensuring accurate data entry and retrieval.
- Facilitated communication between patients and healthcare providers to enhance service delivery and patient satisfaction.
- Assisted in managing patient flow during clinic operations, optimizing waiting times and resource allocation.
- Handled inquiries regarding insurance eligibility and benefits to support patients' financial understanding of services.
- Maintained confidentiality of patient information in compliance with HIPAA regulations, safeguarding sensitive data integrity.
- Monitored appointment schedules to minimize cancellations and no-shows, contributing to improved clinic productivity.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
Unit Secretary Pediatric
UMass Memorial Medical Center - University Campus
01.2022 - 09.2023
- Managed patient records and ensured accuracy in documentation processes.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Scheduled appointments and maintained efficient calendar management for healthcare providers.
- Assisted in the preparation of medical charts for daily patient visits, ensuring readiness and compliance.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
- Supported positive patient experience by promptly addressing inquiries and concerns.
Emergency Department Unit Secretary
UMass Memorial Medical Center - University Campus
07.2021 - 09.2022
- Managed patient admissions and discharges, ensuring accurate documentation and timely processing.
- Coordinated communication between medical staff, patients, and families to facilitate efficient care delivery.
- Maintained electronic health records using [specific system] to ensure data integrity and accessibility.
- Scheduled appointments and tests for patients while prioritizing urgent cases in high-pressure situations.
- Handled incoming calls and inquiries, directing them to appropriate departments for swift resolution.
- Supported department operations by preparing patient charts and maintaining a clean work environment.
- Improved communication between medical professionals by transcribing physician orders, updating electronic health records, and promptly relaying critical information.
- Contributed to a safe environment for patients and staff by monitoring visitor access and adhering to established security protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Observer
UMass Memorial Medical Center - University Campus
07.2019 - 08.2021
- Monitored patient conditions and reported significant changes to nursing staff.
- Assisted in maintaining a safe and clean environment for patients and staff.
- Collaborated with healthcare team to ensure high-quality patient care standards.
- Observed patient behavior, documenting concerns for additional evaluation by medical professionals.
- Supported patients' emotional needs through active listening and compassionate engagement.
- Improved patient safety by vigilantly monitoring their condition, promptly reporting changes or concerns to the appropriate healthcare professionals.
- Promoted a calm atmosphere within the unit through professional demeanor, conflict resolution skills, and active listening techniques when interacting with patients or family members.
- Supported patient privacy by adhering to confidentiality regulations and maintaining discretion when discussing sensitive information with colleagues or other healthcare professionals.
- Assisted nursing staff with maintaining accurate patient records for timely communication of relevant information to medical teams.
Education
No Degree - General Studies
Quinsigamond Community College
Worcester, MA01-2028
Gender Studies
Abby Kelley Foster Charter School
10 New Bond St , Worcester Ma 05-2013
Skills
- Medical reception
- HIPAA compliance
- Patient confidentiality
- Office administration
- Patient scheduling
- Patient registration
- Front desk management
- Appointment coordination
- Teamwork
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Documenting and recording information
- Communicating to patients and families
- Appointment scheduling
Timeline
Ambulatory Service Representative Family Medicine
UMass Memorial Medical Center - University Campus
05.2024 - 11.2025
Ambulatory Service Representative Endocrinology
UMass Memorial Medical Center - University Campus
08.2023 - 01.2024
Unit Secretary Pediatric
UMass Memorial Medical Center - University Campus
01.2022 - 09.2023
Emergency Department Unit Secretary
UMass Memorial Medical Center - University Campus
07.2021 - 09.2022
Patient Observer
UMass Memorial Medical Center - University Campus
07.2019 - 08.2021
No Degree - General Studies
Quinsigamond Community College
Gender Studies
Abby Kelley Foster Charter School
Similar Profiles
Porche BaskinPorche Baskin
Medical Assistant at UMass Memorial Medical Center - University CampusMedical Assistant at UMass Memorial Medical Center - University Campus
Tina Ducasse-JablonskiTina Ducasse-Jablonski
Registered Respiratory Therapist at UMass Memorial Medical Center - University CampusRegistered Respiratory Therapist at UMass Memorial Medical Center - University Campus
Micaela GuriesMicaela Guries
Certified Nursing Assistant at UMass Memorial Medical Center - University CampusCertified Nursing Assistant at UMass Memorial Medical Center - University Campus
Stephen BarkerStephen Barker
Registered Nurse, Acute Care, 7 West/Transplant at UMass Memorial Medical Center - University CampusRegistered Nurse, Acute Care, 7 West/Transplant at UMass Memorial Medical Center - University Campus
Lucas RabeloLucas Rabelo
Account Manager at Janitronics Building ServicesAccount Manager at Janitronics Building Services