Responsible for Supply Chain, Production, Service/Repair, and Logistics.
Managed employees across multiple departments, overseeing their daily operations and workflow.
Launched Lean initiatives and developed operational strategies to improve efficiency and reduce costs.
Tracked key performance indicators related to revenue, customer satisfaction, inventory, customer on-time delivery, and cost savings.
ISO AS9011 and 13485 compliance within operations.
Responsible for $22M inventory. Monitored inventory levels and adjusted purchasing orders when necessary.
Assisted in the recruitment and on-boarding of new staff members into the organization.
Created budgets for operational departments and monitored spending throughout the year.
Developed and implemented strategic plans to achieve company objectives.
Mitigated business risks by working closely with staff members and assessing performance.
Head of Global Services
Kontron America
San Diego, CA
02.2015 - 06.2017
Developed global footprint across service centers.
Establish a global dashboard and reporting focused on capturing the voice of the customer, opportunities to improve the overall customer experience, and work across the organization to impact improvements.
Evaluated the Customer Service structure and team to continually improve the efficiency and effectiveness throughout Kontron's Global Service Centers.
Ensure solid financial management, including budgeting, operating plan development, resource and capacity planning.
Effectively communicate across the organization, sharing best practices across teams and functions.
Work with the senior management team to develop and deploy services and growth strategies across the global services organization.
Director of Technical Services
Kontron America
Sanborn, CA
03.2005 - 02.2015
Provided leadership, mentorship, and guidance for members of the technical services team.
Established performance metrics to evaluate effectiveness of technical services team.
Reduced RMA repair backlog by 30%.
Negotiated contracts with third-party vendors, providing support services.
Managed budgeting processes related to allocating resources towards technical services projects.
Oversaw installation activities as well as upgrades of hardware or software components used by customers.