Delories Wallace
San Diego,CA
Overview
19
19
years of professional experience
Work History
VP of Operations
Kontron America
San Diego, CA
07.2017 - Current
- Responsible for Supply Chain, Production, Service/Repair, and Logistics.
- Managed employees across multiple departments, overseeing their daily operations and workflow.
- Launched Lean initiatives and developed operational strategies to improve efficiency and reduce costs.
- Tracked key performance indicators related to revenue, customer satisfaction, inventory, customer on-time delivery, and cost savings.
- ISO AS9011 and 13485 compliance within operations.
- Responsible for $22M inventory. Monitored inventory levels and adjusted purchasing orders when necessary.
- Assisted in the recruitment and on-boarding of new staff members into the organization.
- Created budgets for operational departments and monitored spending throughout the year.
- Developed and implemented strategic plans to achieve company objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
Head of Global Services
Kontron America
San Diego, CA
02.2015 - 06.2017
- Developed global footprint across service centers.
- Establish a global dashboard and reporting focused on capturing the voice of the customer, opportunities to improve the overall customer experience, and work across the organization to impact improvements.
- Evaluated the Customer Service structure and team to continually improve the efficiency and effectiveness throughout Kontron's Global Service Centers.
- Ensure solid financial management, including budgeting, operating plan development, resource and capacity planning.
- Effectively communicate across the organization, sharing best practices across teams and functions.
- Work with the senior management team to develop and deploy services and growth strategies across the global services organization.
Director of Technical Services
Kontron America
Sanborn, CA
03.2005 - 02.2015
- Provided leadership, mentorship, and guidance for members of the technical services team.
- Established performance metrics to evaluate effectiveness of technical services team.
- Reduced RMA repair backlog by 30%.
- Negotiated contracts with third-party vendors, providing support services.
- Managed budgeting processes related to allocating resources towards technical services projects.
- Oversaw installation activities as well as upgrades of hardware or software components used by customers.
Education
Bachelor of Science - Global Business
University of Phoenix
San Diego05-2011
Skills
- Cross-functional team leadership
- Logistics Management
- Facilities Management
- Team Building and Motivation
- Production Scheduling
- Organizational Development
- Business Administration
References
References available upon request.
Timeline
VP of Operations
Kontron America
07.2017 - Current
Head of Global Services
Kontron America
02.2015 - 06.2017
Director of Technical Services
Kontron America
03.2005 - 02.2015
Bachelor of Science - Global Business
University of Phoenix
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