Overview
Work History
Education
Skills
References
Timeline
Generic

Delories Wallace

San Diego,CA

Overview

19
19
years of professional experience

Work History

VP of Operations

Kontron America
San Diego, CA
07.2017 - Current
  • Responsible for Supply Chain, Production, Service/Repair, and Logistics.
  • Managed employees across multiple departments, overseeing their daily operations and workflow.
  • Launched Lean initiatives and developed operational strategies to improve efficiency and reduce costs.
  • Tracked key performance indicators related to revenue, customer satisfaction, inventory, customer on-time delivery, and cost savings.
  • ISO AS9011 and 13485 compliance within operations.
  • Responsible for $22M inventory. Monitored inventory levels and adjusted purchasing orders when necessary.
  • Assisted in the recruitment and on-boarding of new staff members into the organization.
  • Created budgets for operational departments and monitored spending throughout the year.
  • Developed and implemented strategic plans to achieve company objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.

Head of Global Services

Kontron America
San Diego, CA
02.2015 - 06.2017
  • Developed global footprint across service centers.
  • Establish a global dashboard and reporting focused on capturing the voice of the customer, opportunities to improve the overall customer experience, and work across the organization to impact improvements.
  • Evaluated the Customer Service structure and team to continually improve the efficiency and effectiveness throughout Kontron's Global Service Centers.
  • Ensure solid financial management, including budgeting, operating plan development, resource and capacity planning.
  • Effectively communicate across the organization, sharing best practices across teams and functions.
  • Work with the senior management team to develop and deploy services and growth strategies across the global services organization.

Director of Technical Services

Kontron America
Sanborn, CA
03.2005 - 02.2015
  • Provided leadership, mentorship, and guidance for members of the technical services team.
  • Established performance metrics to evaluate effectiveness of technical services team.
  • Reduced RMA repair backlog by 30%.
  • Negotiated contracts with third-party vendors, providing support services.
  • Managed budgeting processes related to allocating resources towards technical services projects.
  • Oversaw installation activities as well as upgrades of hardware or software components used by customers.

Education

Bachelor of Science - Global Business

University of Phoenix
San Diego
05-2011

Skills

  • Cross-functional team leadership
  • Logistics Management
  • Facilities Management
  • Team Building and Motivation
  • Production Scheduling
  • Organizational Development
  • Business Administration

References

References available upon request.

Timeline

VP of Operations

Kontron America
07.2017 - Current

Head of Global Services

Kontron America
02.2015 - 06.2017

Director of Technical Services

Kontron America
03.2005 - 02.2015

Bachelor of Science - Global Business

University of Phoenix
Delories Wallace