Delories Felicia Wallace

Fort Wayne,Indiana

Summary

Proactive Entrepreneur with strong drive and passion for building business from the ground up so that allows traveling the World. Bringing over 20 years of business leadership experience and an unwavering commitment to achieving and exceeding objectives. Quick and effective at decision-making and learning skills while maintaining excellent customer service. Successful in fast-paced, deadline-driven environments to manage goals and team development.

Overview

years of professional experience

Work History

Executive Housekeeping Manager

Springhill Suites By Marriott

10.2022 - Current

Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
Restocked room supplies such as facial tissues for personal touch with every job.
Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
Streamlined weekly cleaning schedule for 8-10 employees.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Disposed of trash and recyclables each day to avoid waste buildup.
Kept building entryway glass clean and polished for professional presentation.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Evaluated employee performance and recommended promotions, transfers and dismissals.
Scheduled and prioritized tasks to staff, overseeing work completion.
Addressed customer feedback and complaints to maximize satisfaction.
Trained and mentored new staff on cleaning and safety protocols.

Property Manager

DFW, LLC.

11.2009 - Current

Commercial and Residential contracted property manager
Collect monthly assessment, rental fees, and deposits
Negotiate all lease and contracts pertaining to all units
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

Intake Assistant Outreach Testing

Allen County Department Of Health

01.2022 - 05.2022

Communication Multitasking
Decision making
Attention to details Data entry
Troubleshooting and Research Patience
Positive attitude Time management
Offered compassionate and attentive guidance to patients upon completion of COVID 19 testing
Completed intake assessment forms and filed clients' charts.
Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

Education

Associates of Business Management - Business Management

IUPUI

Indianapolis, IN

01.2000

High School Diploma -

Elmhurst High School

Fort Wayne, IN

06.1996

Skills

Time Management
Customer Service
Medical Recordkeeping
Cleaning and Sterilizing
Advising Patents
Problem Solving

Data Entry Software
Maintenance Scheduling
Inventory Control
Quality Assurance
Chemical Handling
Staff Management

Timeline