Summary
Overview
Work History
Education
Skills
Timeline
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Deloris Brown

Rock Hill,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am proficient in Microsoft Programs: Words, Excel, PowerPoint, Access, Works, and other programs as HRIS, Qik, Gate Reader, Workday, Roster App Administrator and Sabre.

Overview

36
36
years of professional experience

Work History

Cross Train Gate Supervisor

Piedmont Airlines
Charlotte, SC
05.2010 - Current
  • Monitored gate areas and addressed security situations with management.
  • Disbursed and recorded appropriate gate passes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Familiar with AOSSP, FAA, AOA, recruiting, interviewing, payroll and completing new hire paperwork.

Supervisor of Special Investigative Unit/Human Resources Coordinator

School Board Of Broward County, Florida
Fort Lauderdale, FL
01.2007 - 06.2009
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Directed job fairs to bring in local talent for long term and seasonal positions.

Human Resources Administrator

United Parcel Service, UPS
Hialeah, FL
05.1985 - 12.2006
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Devised hiring and recruitment policies for the company.
  • Developed succession plans and promotion paths for staff.

Education

Master of Science - Organizational Leadership/Human Resource

Nova Southeastern University
Davie, FL
06.2008

Bachelor of Arts - Business Management

Union Institute & University
Cincinnati, OH
09.2004

Skills

  • Active Learning
  • Effective Listening
  • Boarding Pass Assignment
  • Accommodation Planning
  • Complex Problem-Solving
  • Deicing of Aircraft
  • Customer Documentation Review
  • GSC Certified
  • Certification of Leadership
  • Safety Violations

Timeline

Cross Train Gate Supervisor

Piedmont Airlines
05.2010 - Current

Supervisor of Special Investigative Unit/Human Resources Coordinator

School Board Of Broward County, Florida
01.2007 - 06.2009

Human Resources Administrator

United Parcel Service, UPS
05.1985 - 12.2006

Master of Science - Organizational Leadership/Human Resource

Nova Southeastern University

Bachelor of Arts - Business Management

Union Institute & University

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Deloris Brown