DELORIS CAPLES
Horn Lake,Mississippi
Summary
As a manager and leader I have demonstrate a visionary approach in empowering teams and implementing strategic initiatives that enhance operational efficiency and drive business success. Enthusiastic about leveraging advanced communication and team supervision skills to foster a culture of accountability and innovation.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Digital Team Leader
Walmart
Horn Lake, MS
07.2025 - Current
- Oversee a team responsible for executing online strategies, managing e-commerce content, and coordinating digital marketing
- Lead, train, and coach team members on daily tasks, sales behaviors, and operational best practices.
- Manage daily execution of tasks like receiving, stocking, and merchandising, while ensuring backroom and sales floor areas are organized and guest ready.
- Assign daily tasks based on planned workload and guest traffic, ensuring alignment with weekly and monthly business priorities.
- Drive sales and understanding of meeting performance and the teams impacts overall profitability.
- Be accountable for merchandise availability, department standards, and financial performance.
- Managing the order process from start to finish, ensuring accuracy.
- Process customer orders accurately and efficiently using inventory management system.
- Pick, pack, and label products according to customer specifications and company guidelines.
- Respond to customer inquiries, provide order status updates, manage escalated concerns, and process returns or other issues.
- Build rapport with customers through open communication and follow-up to ensure satisfaction.
- Ensure accurate stock levels, manage restocking, and maintain merchandise presentation, including stocking, rotating, and pricing.
- Prioritize tasks, execute daily processes, and ensure all critical tasks are covered and completed in their area.
- Complete paperwork, check reports, manage schedules, and address issues that arise.
- Loading, unloading, and transporting materials, parts, and equipment using forklifts, dollies, and other equipment.
- Perform cycle counts, inventory audits, and reconciling stock levels.
- Using computer systems to track material movement, including receiving, issuing, and shipping.
- Following safety procedures, wearing personal protective equipment (PPE) as needed, and maintaining a clean work area.
- Led team in achieving operational goals through effective communication and delegation.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Trained and mentored new associates on company policies, safety standards, and customer service excellence.
- Implemented process improvements that increased efficiency in daily store operations and reduced waste.
- Coordinated scheduling for team members to ensure optimal coverage during peak hours and events.
- Monitored performance metrics to identify areas for improvement and develop targeted training programs.
- Fostered a positive work environment by promoting teamwork, recognition, and open communication among staff.
- Engaged with customers to resolve issues promptly, enhancing overall satisfaction and loyalty to the brand.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Operations Manager
FedEx
Memphis, TN
10.2021 - 03.2025
- Oversee day-to-day tasks to ensure productivity and objectives are achieved
- Supervised and directed 10-30 operational staff and employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular evaluations of employees’ performance identifying areas for improvement and developing action plans to address them.
- Maintains appropriate activity records, including shipments, damages, inventory, manpower utilization, and provide day to day reports as well periodic summary reports.
- Strategically develop and implement strategies to achieve business goals and objectives.
- Responsible for maintaining adequate staffing levels to respond to workloads and ensure prompt deliveries to internal and external customers.
- Accountable for overseeing staffing levels to effectively address workloads and guarantee timely deliveries to both internal and external clients.
- Ensure cost effectiveness of operations through established control of equipment, utilities and supplies to provide accurate budget and forecast.
- Provide directions to all other departments such as receiving, picking, packing, shipping, inventory control
- Manage training, hiring, discipline of staff, employee development, and safety in accordance with state and federal regulations.
- Develop goals and objectives for warehouse team members and effectively communicate them to team members.
- Recognize problems and specific behavior or performance issues, misconduct, poor performance, or harassment and decide on appropriate disciplinary action based on the severity of the infraction and investigation results following company policy and legal requirements.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Handled staff training initiatives aimed at up skilling the workforce to meet dynamic industry demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Ramp Agent
FedEx
Memphis, TN
07.2012 - 09.2019
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of cargo freight.
- Guided aircraft into and out of parking positions using hand signals.
- Ensure aircraft is loaded/unloaded by employees in safe and efficient manner.
- Ensure all ground and ramp equipment is in proper operating and safe condition through periodic inspections.
- Compute proper weight and balance of aircraft prior to each flight departure.
- Supervise, Lead, and provide support to all equipment operators.
- Coordinates any flight delays, overflows, and re-routes with Global Operations Control Center
- Advise flight crew of any changing conditions which affect local operations.
- Provides training for other personnel under the direction of the manager.
- Conform to all airport regulations, transportation security administration (TSA) requirements established by local airport and homeland security.
Dangerous Good Specialist
FedEx
Memphis, TN
07.2010 - 07.2012
- Maintained up-to-date knowledge of changing regulations, ensuring organizational adherence to applicable laws governing the handling of hazardous materials.
- Collaborated with cross-functional teams to develop robust emergency response plans for potentially dangerous goods incidents.
- Ensures all packages and aircraft/trucks have proper dangerous goods paperwork.
- Ensures dangerous good shipments are properly loaded, secured, and palletized on aircraft/trucks in accordance with FAA and FedEx policies and procedures.
- Inspect shipments to ensure they meet IATA regulations, checking for proper markings and declarations.
- Audits flights/trucks to ensure field compliance with FAA and FedEx policies and procedures.
- Ensured compliance with hazardous materials regulations and standards.
- Conducted risk assessments for dangerous goods transport and storage.
- Streamlined documentation processes for dangerous goods shipments to enhance efficiency.
- Minimized risk exposure by meticulously reviewing documentation to confirm compliance with relevant regulations and guidelines.
Material Handler
FedEx
Memphis, TN
12.2008 - 07.2010
- Transported inventory items to appropriate locations.
- Load/unload aircraft containers and company vehicles in a safe efficient manner.
- Scan packages according to prescribed procedures.
- Scan and sort packages according to service type and destination.
- Provide clerical support, word processing, office supply inventory, computer user support, and mail distribution.
- Count items of outgoing shipments to verify information against sales orders or other records.
- Affixes shipping labels on packed cartons and write and or stamps identify shipping information on cartons.
- Schedule and process international shipments, including bill of landing.
- Pick/pack using scanner including trade show orders.
- Assist the Materials Manager in all phases of inventory management.
- Managed inventory control processes, ensuring accurate tracking of shipments and stock levels.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Conducted regular inspections of equipment, ensuring optimal performance and timely maintenance.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Managed warehouse operations and verified proper shipment procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Associate of Science -
Strayer University
Memphis, TN01.2013
Southwest TN Community College
Memphis, TN01.2006
New Wave Cosmetology
Memphis, TN01.2000
MS Delta Community College
Moorhead, MS01.1998
Thomas E. Edwards, Sr High School
Ruleville, MS01.1996
Skills
- Team leadership
- Team motivation
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Team supervision
- People management
- Team motivation
- Staff training
- Coaching and mentoring
- Analytical thinking
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
Timeline
Digital Team Leader
Walmart
07.2025 - Current
Operations Manager
FedEx
10.2021 - 03.2025
Ramp Agent
FedEx
07.2012 - 09.2019
Dangerous Good Specialist
FedEx
07.2010 - 07.2012
Material Handler
FedEx
12.2008 - 07.2010
Associate of Science -
Strayer University
Southwest TN Community College
New Wave Cosmetology
MS Delta Community College
Thomas E. Edwards, Sr High School