Deloris Fuda
Ashland,KY
Summary
Passionate administrative professional with over six years experience providing ultimate customer service and employee assistance. Adept in system and technology usage and highly organized. Committed to customer satisfaction and the protection of privacy and integrity. Client-focused Employment Specialist with several years of experience working with clients from diverse career backgrounds to support comprehensive career and job searches. Tenacious advocate, supporting job seekers through rigorous job search processes. Detailed resume and job application specialist, helping clients generate targeted documents with strategic composition.
Overview
8
8
years of professional experience
Work History
Workforce Development Specialist II
Kentucky Career Center
03.2022 - Current
- Work at State level, maintaining professional and knowledgeable information to ensure adequate and professional state employment.
- Maintain current knowledge of Kentucky State Laws and Regulations for Kentucky Unemployment Insurance, Wagner Peyser Enrollment, and Employment Services to ensure all programs adhere to current laws and policies.
- Maintain current knowledge of each passed Kentucky House Bill to remain current with Kentucky Unemployment Insurance law and regulations.
- Attend company meetings with staff, partner agencies, and employers to develop plans for reaching job seekers in community.
- Conduct preliminary interviews to determine if prospective employees met employer qualifications and referred eligible applicants to matching opportunities.
- Organize job seeker skills and request employer skills using skill codes for accurate and quick reference.
- Obtain and record job vacancies from variety of employers and contacted employers to gain additional critical information.
- Examine effectiveness of corporate trainings and programs to promote efficient skills development education.
- Assist customers in person and via phone with unemployment insurance claims.
- Work closely with Office of Unemployment Insurance staff to resolve claims issues.
- Interview job seekers to determine qualifications, personal interests, training, and life goals.
- Provide assistance to job seekers in need of intensive services.
- Enroll job seekers in special programs, referring to partnering agencies, monitor their progress, and perform case management and follow-up services to ensure job seekers become gainfully employed.
- Guide job seekers who desire career change.
- Assist customers in developing leadership skills and planning career moves.
- Counsel customers on how to strengthen weaknesses and help them to overcome habits that prevent job advancement.
- Develop employability plans for job seekers based on vocational aptitudes, interests, and work experience.
- Administer aptitude tests and interpret and integrate scores to determine clients' interests, talents, overall job qualifications, or training needs.
- Conduct workshops for job seekers to assist with job search skills, resume writing, and interview assistance.
- Assist with job fairs and special promotions.
- Promote employment services programs through interactions with schools, civic groups, employers, community and other local, state and federal agencies.
- Work with employers to promote benefits of employment services and to solicit potential job opportunities for employment service participants.
- Assist employers with developing job orders.
- Match employer job order requirements with job seeker qualifications to make job referrals.
- Keep daily log of services that were provided and enters information into agency database.
Employment Specialist
Kentucky Career Center
11.2021 - 03.2022
- Provide professional administrative support services to employers and job seekers
- Exceptionally knowledgeable of WIOA and Wagner Peyser programs.
- My time spent as an Employment Specialist has also given me the opportunity to become knowledgeable in Unemployment Insurance Programs and Services, as well as vastly knowledgeable in services available at local-level through our one-stop partners
- Meticulously interview job seekers to determine training and qualifications at professional level
- Perform public relations by contacting employers to offer Employment Services
- Professionally interview job seekers to access training, work experience, and other job qualifications to determine appropriate employment and/or training referrals
- Enroll job seekers into special programs and monitor their progress
- Administer tests and interpret and integrate scores with all information needed for determining overall job qualifications or training needs for job seekers
- Make job development contacts when no suitable job opening exists
- Interview and assess job seekers to determine employment service needs, such as testing, counseling, job development, and training, and make referrals to other local one-stop partners
- Assist job seekers in obtaining labor market information to determine what skills are most desirable for the current labor market
- Interact with employers for job solicitation, referrals, follow-ups, marketing, and public relations
- Promote Employment Services programs through interaction with schools, civic groups, employers, community, and other local, state, and federal agencies
- Provide professional employment service activities, such as counseling, job development, and training,
- Match employer job order requirements to job seeker's qualifications to make job referrals
- Develop employ-ability plan for job seekers based on vocational aptitudes, interests, and work experience
- Assist claimants in Resource Room; focused on teaching them how to file Unemployment Insurance claims, request benefits, and complete required identity verification.
- Devise and implement individualized employment plans to support client goals.
- Conduct employer and community organization outreach to promote employment services.
- Recognize client employment barriers and devise strategies to resolve.
- Match clients to open positions based on skills and work requirements.
- Assess individuals to identify skills, strengths and interests for job placement.
- Update client records to reflect personal information, qualifications and career aspirations.
- Forge relationships with employers to gain insight into job openings and career opportunities.
- Develop relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
State Tested Nursing Assistant
ProMedica
05.2021 - 11.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Worked closely with residents, nurses, and doctors, to ensure excellent and professional service was provided.
- Built professional relationships with residents' families to ensure resident's care was aligned with family wishes.
- Handles residents' financials with professionalism and integrity.
- Assisted patients with personal care and grooming, including bathing, dressing, toileting, hair care, and skin care.
- Assisted patients with walking, transferring in and out of wheelchairs, and changing position in bed.
- Aided patients with their meals and fed patients who could not feed themselves.
- Monitored resident vital signs and kept daily record to provide to Nursing Staff.
- Provided companionship and emotional support and documented care I provided in patients' medical charts.
- Cleaned and dressed patients' wounds.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Educated patients and family members on best home care practices for healing and recovery.
CLG-ISM Customer Service Representative
AT&T
07.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Lead at front line of our company.
- Offered customized solutions, identified sales opportunities, and provided excellent service for millions of customers.
- Gave expert recommendations which ensured customers received the most out of their technology.
- Provided excellent communication skills, professionalism, and desire to close the deal on sales.
- Handled customer service calls ranging from billing and payments to plan changes and upgrades.
- Adhered to company policies and ensured customer privacy and integrity was handled with utmost importance.
- Offered solutions and resolved issues, while working to transition each call to a sales opportunity.
- Consistently met daily and monthly metric requirements.
- Offered a consultative approach to customers' needs, delivering personalized recommendations of AT&T products and services.
- Implemented effective marketing techniques and strategies.
- Discussed promotions, products, and anything leading to better and more satisfactory service for customer.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Resolution Specialist Supervisor
Amazon
09.2016 - 07.2019
- Provided day-to-day leadership to ensure high performance, customer service-oriented work environment that supported achieving Amazon's mission, objectives and values
- Prioritized, assigned, evaluated and supervised work of all Customer Service Representatives on team
- Provided coaching and guidance for performance improvement and development
- Planned and implemented work programs and customer service activities: modified departmental procedures and processes; created quality assurance tools to ensure completion, quality and timeliness
- Interacted effectively in all areas of employee and customer relations, while exercising highest degree of confidentiality
- Maintained daily schedule to ensure complete coverage for customer base
- Assumed difficult and specialized customer relation situations, involving upset and dissatisfied customers, requiring sensitivity and sound judgment; took action to resolve complaints where appropriate.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Researched and analyzed individual parties' positions to understand dispute background.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and fast-paced environment.
Early Childhood Educator
First United Methodist Preschool and Daycare
10.2015 - 08.2016
- Received and responded to correspondence and telephone calls, providing information and handling issues, requests and complaints
- Oversaw and performed maintenance on records of past due accounts; reviewed delinquent bill reminders, past due notices, and set dates for service shut-off for non-payment
- Attended and participated in professional group meetings
- Taught children at professional level and followed daily routine to ensure children received quality education and companionship
- Adapted education program to suit needs of individual child or group
- Consistently planned innovative ways of keeping children actively engaged
- Imparted knowledge to children through fun and play
- Ensured social and emotional growth of child
- Addressed physical needs of individual child or group
- Composed detailed reports for parents and built strong relationships with each parent to ensure quality service and education were provided
- Met with Head of Department and Principal on regular basis for planning and implementing lesson plans
- Adhered to guidelines of Education Department and State
- Created weekly lesson plans to document and plan providing exceptional education to children
- Trained and guided assistant teacher to ensure excellent education, care, and daily requirements were met.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Promoted sensory development by providing access to different textures.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
- Supervised student teachers to provide objective feedback.
Education
Administrative Assistant Careers Certification - Administrative Assistance And Secretarial Science
Pennsylvania State University
University Park, PA07.2021
State Tested Nursing Assistant - Nursing Assistance
Collins Career Center
Coal Grove, OH07.2021
High School Diploma -
Paul Blazer High School
Ashland, KY05.2014
Skills
- Equal Employment Opportunity (EEO)
- Career Path Identification
- Remote Conferencing and Communication
- Organizational Standards
- Human Resources Management Systems
- Motivational Strategies
- Conduct Orientations and Training
- Case Management
- Resume Building
- Job Search Strategies
- Internal Communications
- Employment Law
- Operational Efficiency
- Analytical and Critical Thinking
- Selective Service Verification
- Program Planning
- Benefits Administration
- Obtaining Referrals
- Employee and Applicant Assessment
- Promotion Coordination
- Networking and Partnership Development
- Policy and Procedure Writing
- Policy Interpretation
- Business Operations
- Microsoft Office
- Eligibility Requirements
- Employment Data Tracking
- Improvement Recommendations
- Maintain Employment Records
- Retention Program Development
Timeline
Workforce Development Specialist II
Kentucky Career Center
03.2022 - Current
Employment Specialist
Kentucky Career Center
11.2021 - 03.2022
State Tested Nursing Assistant
ProMedica
05.2021 - 11.2021
CLG-ISM Customer Service Representative
AT&T
07.2019 - 05.2021
Resolution Specialist Supervisor
Amazon
09.2016 - 07.2019
Early Childhood Educator
First United Methodist Preschool and Daycare
10.2015 - 08.2016
Administrative Assistant Careers Certification - Administrative Assistance And Secretarial Science
Pennsylvania State University
State Tested Nursing Assistant - Nursing Assistance
Collins Career Center
High School Diploma -
Paul Blazer High School
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