Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deloris Merritt

TALLAHASSEE,FL

Summary

Dynamic and adaptable professional with a proven track record at Dept of State, showcasing exceptional communication and problem-solving skills. Excelled in customer service, efficiently managing high call volumes and enhancing team productivity. Demonstrated a friendly, positive attitude, contributing to a supportive work environment. Achieved significant improvements in task efficiency and customer satisfaction.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

10
10
years of professional experience

Work History

AA I

Dept of State
08.1998 - 07.1999
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Office Secretary

Tallahassee Mechanical Inc
01.1990 - 01.1992
  • Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
  • Maintained confidentiality while handling sensitive information related to personnel matters or company projects.

Telephone Operator

Alert Answering Service/Southern Message Center
01.1989 - 01.1990
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.

Education

High School Diploma -

Lincoln High School
Tallahassee, FL
05-1989

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication

Timeline

AA I

Dept of State
08.1998 - 07.1999

Office Secretary

Tallahassee Mechanical Inc
01.1990 - 01.1992

Telephone Operator

Alert Answering Service/Southern Message Center
01.1989 - 01.1990

High School Diploma -

Lincoln High School
Deloris Merritt