DELORIS PAGE
Planet Technologies
FORNEY,USA
1
Certification
31
years of professional experience
Diligent Director/Program/Project manager offering a proven record of success leading all phases of diverse technology projects; PMP and CSM credentials; BA in Business Administration/Management and computer science and business finance experience. Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Excellent communicator: leverage technical, business, and financial acumen to communicate effectively with client executives and their respective teams. Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. Expert cross-functional project team leader with experience managing end-to-end program/projects Enterprise Project Methodology and demonstrating ownership of the entire process from beginning to end (project deliverables including business case, requirements, project planning, testing, implementation, and closing). Meticulously organized Technical Program Manager with 26 years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers. Portfolio Management Budget Expertise: Directly responsible for managing IT’s Book of Work that was comprised of Business and IT initiatives. Responsible for managing the $18M Cash Budget ($135M Ops Budget) including working with Finance to set and drive capitalization targets for both Fixed and Software development assets0. Responsible for delivering 3-year forecast
Work History
PMO Manager
1 Year 9 Months- Led portfolio management initiatives to align project outcomes with organizational strategy.
- Directed cross-functional teams to improve project delivery timelines and resource allocation.
- Implemented project governance frameworks to enhance compliance and risk management practices.
- Streamlined reporting processes using advanced project management tools for improved visibility.
- Mentored junior PMO staff, fostering professional development and knowledge sharing within the team.
- Analyzed project performance metrics to identify areas for process improvement and optimization.
- Facilitated stakeholder meetings to ensure alignment on project goals and expectations.
- Developed strategic roadmaps that guided long-term planning and prioritized key projects effectively.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Oversaw quality assurance testing on new installations.
- Provided personalized end-user training, offering education via in-person and online courses.
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Enhanced team collaboration by establishing clear communication channels and fostering a culture of transparency and accountability.
Chief Information Officer (CIO)
1 Year 7 Months- Enterprise-level System Architecture
- Lead the development of an enterprise level information system to fully integrate all internal information, data, models, and work products to ensure data integrity, consistency, security, and ease of access.
- Identify and conduct an RFP process to engage a highly qualified consultancy to conduct a comprehensive enterprise-wide system assessment.
- Conduct a comprehensive system assessment across all segments and operations with outside experts to advise on company-wide system needs and develop the project plan to implement an enterprise system architecture to integrate all lending, financial, operational, document retention and sharing, CRM, and other systems.
- In collaboration with the CFO, identify a new or upgraded loan servicing/loan accounting system and develop a project plan to integrate both into the GL and Enterprise Database system.
- Data Management
- Develop a team and lead the Data Management function to gather, compile and make accessible the data needed so that business unit leaders can identify trends and patterns that may positively influence Homewise’s operations, impact, and future goals.
- This includes creating accurate and accessible data management systems, repositories, and dashboards to synthesize cross-organization information for both external and internal financial, operational, impact, and customer data.
- Use data to establish and track baseline organizational and operational efficiency measures
- IT Leadership (Oversee the IT Director and staff)
- Guide the development team and managed outsourced developers in producing software and utilities to aid and simplify employee work and workflows.
- Ensure the continued development and improvement of tools and technology for employees to perform their job more efficiently and effectively. This includes continued improvements to Homewise’s Salesforce platform, mortgage loan origination software, and mortgage loan servicing software, or new software that would replace these systems. This also includes IT infrastructure to support our growth and provide security of our customer information.
- Enhance and customize Homewise’s CRM to further support the organization’s strategy and drive a positive customer experience, employee efficiency, and growth.
- Oversee Homewise systems and security to ensure that security measures meet or exceed audit requirement, and to ensure maximum uptime and availability of Homewise systems.
- Evaluate new software and hardware solutions to elevate Homewise capabilities, security, and/or efficiency so that employees have the tools and technology to complete their work most effectively.
IT Business Relationship Management Director / PMO Director
1 Year- Reported directly to the CIO
- Involved with the planning, controlling, and monitoring, and managing and directing the assigned project resources from Technology to best meet project objectives
- Responsible for updating Technology and Digital teams regarding, upcoming projects and ensure resources are in place to support all initiatives
- Creating, reviewing engagement proposals, and initiating projects
- Partner with the Business PMO to define and document a multi-year roadmap for leveraging and enhancing IT assets and services
- Work with business teams and external service providers to align the strategy for any development work and process improvement
- Managed 12 Business System Analyst, Change Management and Documentation Management team members
- Developed and standardized SDLC, Documentation Management, Incident/Problem and Change Management and Project Management (Agile and Waterfall) cadences.
IT PMO Director
1 Year 8 Months- Reported directly to CTO
- Manage, schedule, and organize an average of seven projects simultaneously, each with budgets more than $300 thousand, ensuring smooth completion of project tasks
- Led 8 teams in the successful development of 40+ projects, resulting in $10 million+ revenue
- Utilize work-breakdown structure (WBS) to ensure appropriate allocation of resources based on cost estimates and develop manageable scheduling for completion of deliverables
- Communicate primary business concerns to developers and requested feedback from developers on technical priorities, ensuring on-time completion of quality software
- Directed group of 15 Project and Program Managers managing daily and complex requirements of Technology department
- Developed Technology Program Management Office program from ground up, laying out framework and defining roles
- Provided weekly/monthly reporting to CIO/CTO and Executive Leaders
- Successfully brainstorm, plan, and ensure the implementation and execution of projects are on time, within budget, while meeting the company goals
Technical Project /Senior Technical Program Manager
23 Years 6 Months- Managed End-to-End execution/delivery of Cross-Functional Enterprise lines for more than 100+ programs/projects which were strategic, cross-functional, and highly visible across organization with both Waterfall methodology and Safe/Agile Framework
- Managed 20+ Mergers and Acquisitions ranging from the Acquisition of a Recreation Finance company in West Palm Beach, Florida to the merger between Wells Fargo and Wachovia. This included Product/Data Mapping, Critical System Integration, Development of Integration Playbook, and the End-to-End management of the various Workstreams across the program.
- Provided oversight/managed high-profile/high-impact projects - including projects' time, cost, scope, and quality defined boundaries in accordance with organizations' life cycle waterfall and agile methodologies and disciplines.
- Managed interaction of 200+ technical and business stakeholders that span multiple internal line of businesses within organizations
- Coordinated large-scale/multiple year programs/projects more than $20 million/2+ years in Technology, including defining scope, managing milestones, and maintaining strong relationships with all stakeholders including Vendors, Consultants, internal staff, Procurement, Risks and Compliance
- Lead cross-functional project teams to deliver solutions addressing business partners' requirements - which included defining milestones, resources, and schedules, creating project schedule, expense plan, communication plan, tracking and reporting criteria
- Served as coach/mentor for greater than fifty project managers and team members - encouraging and assisting them in securing their PMP and other certifications that would benefit them in their career path
- Served as Business/System Analyst for 5 years creating +50 Business Cases, Requirements, Users Stories and Risk/Issue logs.
Education
Business Management
Computer Science
Skills
Project Management:
Custom and Off-the-Shelf Software Development
System Migrations/Integrations
Mergers/Acquisitions/Site Closures
Technology Implementations (Infrastructure
Information Security
Data and Application Development)
Enterprise-wide Implementations (Business unit
Audit (internal/external (FED))
Application Development
General Ledger (Oracle/PeopleSoft))
End-to-End Project Management (including – financials/budget
resource mgmt.
risks/issues
lessons learned…)
Salesforce and Azure Cloud deployments & migrations
IT Project Lifecycle:
Requirements Analysis
Author/Transcriber of project artifacts/evidence
Risks Management
Issues
Change Management & Action Items
Costing & Budgeting
Organizational Risk and Compliance
Project Scheduling
Testing/QA/Training support
Release Management/Implementation/Support
Lessons Learn/Artifact Archival
IT Tools/Applications:
Project Scheduling: MS Project
MS Project Server
Excel
Overall Project Management: Capterra
Jira
Azure DevOps
IPMM (Product for Wells Fargo)
Resource/Budget/Incident/Problem/Change Management/CMDB: ServiceNow
Reporting: Vision
MS PowerPoint
Lucid Charts
Excel
ProductPlan
PowerBI
Enterprise Data Management:
Worked directly with the Head of Data and managed the data management’s team Book of Work
Key Data initiatives: Improvement of the Role Based Access and driving customers to leverage Data Discovery and Visualization tools like Tableau
Migration of data sources from on-prem to Azure Data
Enterprise Information Security
Worked directly with the CISO on delivering these key initiatives:
Disaster Recovery Plan creation and execution; Business Continuity Plan creation and execution; Threat Intrusion software selection and exercises.
Enterprise Architecture:
Build out of the ARC team
Responsible for writing the policy and procedures followed by the team
Value-Added Leadership:
Cross-Functional Supervision
Team Building & Mentoring
Client Relations & Presentations
Business & IT Planning
Vendor Management
Business Relationship Management with 3rd Parties and Enterprise Business Units (Commercial
Home Lending & Retail Banking)
Project status reports
Project scheduling
Scope management
MS Excel
Portfolio management
Program management
Budget analysis
Risk assessment analysis
Project timeline generation
Scenario planning
Project management expertise
Project management analysis
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Certification
- Project Management Professional certification (PMP)
- Certified ScrumMaster (Agile/SAFe) (CSM)
- Microsoft Certified Professional (MCP)
- ITIL Certification (ITIL 3 & 4)
- Business Relationship Management (BRM) Certification
Timeline
PMO Manager
Planet Technologies
01.2025 - CurrentRead More
Chief Information Officer (CIO)
Homewise
10.2022 - 05.2024Read More
IT Business Relationship Management Director / PMO Director
Republic Finance, LLC
06.2021 - 06.2022Read More
IT PMO Director
Santander Consumer USA Holdings Inc.
11.2018 - 07.2020Read More
Technical Project /Senior Technical Program Manager
Wells Fargo Bank
05.1995 - 11.2018Read More
Wayne Community College
Computer Science
Read More
University of Phoenix
Business Management
Read More