Deloris Redd
Costumer Server
Sterling Heights,MI
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
15
15
years of professional experience
Work History
Front Desk Office Manager
Emergency Dental of Detroit
04.2023 - Current
- Supported executive staff members with travel arrangements or meeting coordination as needed, ensuring smooth logistics and minimal disruption to daily operations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Store Manager
Family Dollar
02.2018 - 06.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Family Dollar
08.2016 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
C+Certification - Development Data Specialist
Computer Learning Center
2000
Associate of Arts - Business Management
Macomb Community College
Warren, MISkills
- MS Office Suite
- Problem solving & Analytical
- Verbal and Written communication
- Conflict Resolution
- Customer service
- Administrative expertise
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchTimeline
Front Desk Office Manager
Emergency Dental of Detroit
04.2023 - Current
Store Manager
Family Dollar
02.2018 - 06.2023
Assistant Store Manager
Family Dollar
08.2016 - 06.2018
C+Certification - Development Data Specialist
Computer Learning Center
Associate of Arts - Business Management
Macomb Community College
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