Deloris Seaton
Sacramento,CA
Summary
Customer Service professional with 6+ years of experience in delivering high-quality service across various industries. Adept at managing customer inquiries through effective inbound and outbound communication. Notable achievements include high customer satisfaction rates and operational streamlining with Service Titan. Aiming to enhance customer experiences and operational effectiveness in a Benefits Customer Service capacity.
Overview
21
21
years of professional experience
Work History
CSR - Customer Service Representative
Bonney Plumbing, Electrical, Heating & Air
08.2022 - 06.2025
- Facilitated chat interactions for bookings, confirmations, invoices, and rescheduling needs.
- Conducted outbound calls to schedule appointments and follow up on missed calls.
- Efficiently managed incoming calls from customers, suppliers, and general inquiries.
- Provided training in Service Titan, Contact Pro, and Google Chats software.
- Promptly responded to all email correspondence from customers and partners.
Customer Service Representative
Magellan Health
10.2021 - 06.2022
- Responded to health insurance inquiries through effective call management for state services.
- Assisted callers in navigating health provider information and options.
- Coordinated registration for insurance, providing pricing and scheduling appointments.
CEO/Owner
BV Diversified Consultants
09.2016 - 06.2019
- Guided customers on effective remodeling strategies for residential and commercial spaces.
- Oversaw contractor and worker coordination to ensure timely completion of renovation tasks.
Business Owner
RDB Universal Services
02.2004 - 06.2016
- Launched and led a thriving business for 12 years, ensuring sustainable growth.
- Oversaw comprehensive operations to guarantee efficiency and profitability.
- Crafted and implemented strategic business plans to enhance growth and profits.
- Managed team of 61 employees, delivering effective leadership and support.
- Established strong vendor relationships, securing competitive pricing agreements.
- Achieved high levels of customer satisfaction through superior service delivery.
- Conducted contract negotiations with critical clients and vendors.
- Functioned as the primary liaison for customer inquiries and concerns.
Education
High School Diploma -
John Marshall High School
Indianapolis, INSkills
- Expertise in ServiceTitan and ContactPro
- Proficient in Google Chat
- Customer service excellence
- Leadership qualities
- Negotiation skills
- Strategic planning expertise
- Focus on customer satisfaction
- Strong communication abilities
- Problem-solving mindset
- Organizational effectiveness
- CRM software knowledge
- Experience with benefit management systems
- Flexibility in work environments
- Inbound call expertise
- Understanding of HIPAA compliance standards
- Documentation accuracy and efficiency
- Analytical thinking skills
- Attention to detail in tasks
- Self-motivated individual
- Reading comprehension for effective communication
- Microsoft Office suite proficiency
- Benefits verification processes
- Call center skill set
- Written communication capabilities
- Typing efficiency
Timeline
CSR - Customer Service Representative
Bonney Plumbing, Electrical, Heating & Air
08.2022 - 06.2025
Customer Service Representative
Magellan Health
10.2021 - 06.2022
CEO/Owner
BV Diversified Consultants
09.2016 - 06.2019
Business Owner
RDB Universal Services
02.2004 - 06.2016
High School Diploma -
John Marshall High School