De'Lorne Young I
South Euclid,Ohio
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CLAIMS ADJUSTER/ CUSTOMER SERVICE SPECIALIST
MEDICAL MUTUAL
01.2019 - Current
- To assist Members and Providers with claims billing, adjusting and customer service
- Explained features, benefits, billing and coverages according to states and federal guidelines.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
INSURANCE AGENT, BUSINESS DEVELOPMENT MANAGER
AMTRUST/AMVENTURE
01.2017 - 01.2019
- Achieve or exceed sales for target products to businesses and individuals
- Explained features, benefits, billing and coverages according to states and federal guidelines
- Customized Insurance programs to suit individual clients, covering a variety of risks
- Managed and trained a group of 6 people or more, delegated tasks, and held quarterly meetings.
CUSTOMER SERVICE SPECIALIST
NATIONAL GENERAL INSURANCE
05.2016 - 01.2017
- Provided exceptional customer service for clients, agents and other professionals
- Aided in adding endorsements, additional coverages, and assisted with inquiries
- Detailed explanations of coverages designed to right fit individual needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
LICENSED SALES CONSULTANT/CUSTOMER SERVICE
PROGRESSIVE INSURANCE
02.2015 - 05.2016
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed approximately 80 incoming calls, emails and faxes per day from customers.'
CUSTOMER SERVICE SALES SPECIALIST/LEAD
Time Warner Cable
12.2010 - 02.2015
- Superseded all adherence, top sales, and productivity goals
- Earned multiple recognitions and awards
- Provided customers with troubleshooting products and services such as video, phone and internet problems
- Handled customer retention, inquiries, escalation services, and payment processing.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Boosted sales revenue by identifying customer needs and recommending appropriate products.
- Developed strong client relationships for increased loyalty and repeat business.
- Managed approximately 120 incoming calls, emails and faxes per day from customers.'
Education
No Degree - Business
Akron University
Akron, OHNo Degree - Business
Lakeland Community College
Willoughby, OHHigh School Diploma -
Lutheran High School East
Cleveland Heights, OH06.2000
Skills
- Excellent written and oral communication
- Skills
- Fluent in Microsoft office, DOSS, Cisco, and
- PeopleSoft systems
- Critical thinking, analytical, and problem-
- Solving skills
- Adaptability, collaboration, and time
- Management skills
- Claims Processing
- Risk Assessment
- Accident Scene Investigations
- Underwriting Knowledge
- Team Leadership
- Payment Processing
- Coaching and Mentoring
Affiliations
- Freemasonry
Certification
- Property and Casualty License
Additional Information
I am also a Licensed Notary Republic for the State of Ohio
Timeline
CLAIMS ADJUSTER/ CUSTOMER SERVICE SPECIALIST
MEDICAL MUTUAL
01.2019 - Current
INSURANCE AGENT, BUSINESS DEVELOPMENT MANAGER
AMTRUST/AMVENTURE
01.2017 - 01.2019
CUSTOMER SERVICE SPECIALIST
NATIONAL GENERAL INSURANCE
05.2016 - 01.2017
LICENSED SALES CONSULTANT/CUSTOMER SERVICE
PROGRESSIVE INSURANCE
02.2015 - 05.2016
CUSTOMER SERVICE SALES SPECIALIST/LEAD
Time Warner Cable
12.2010 - 02.2015
No Degree - Business
Akron University
No Degree - Business
Lakeland Community College
High School Diploma -
Lutheran High School East