Delphaneaux Georgestone

1.Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

2.Monitored employee productivity levels on a regular basis to identify areas of improvement.

3.Displayed strong telephone etiquette, effectively handling difficult calls.

4.Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Help Desk

1 acting as the initial point of contact for clients phoning, emailing, or visiting in person to request technical assistance.
2 identifying and resolving technical problems with hardware and/or software.
3.supplying data about IT goods and services.

4..keeping track of issues and their resolution in logs.
5..contacting clients again to make sure they have received satisfactory service.

6.Understanding the clients problem while resolving their issue and keeping them updated throughout the process

7Provided technical support to customers via phone, email and in person.

Felid technician

1.Investigated root causes of recurring problems with specific hardware or software configurations.

2.Adjust, connect, or disconnect wiring/Cables

3.Met and exceeded customer demands through responsive and accurate on-site maintenance.

4.Tested newly installed systems prior to deployment in order to ensure functionality.

5..familiarity and frequently solved issues with .

• Rj45
• Manged Switches/POE Switches
• Patch panels
• Access points
• Cat5 Through Cat7
• Firmware/Software Updates