Delphia Williams Myricks
McDonough,GA
Summary
Dedicated professional passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Project Support Specialist
Dematic Corp
01.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Lead, conduct, and manage RCA studies in collaboration with cross-functional teams
- Continually monitored project progress to ensure adherence to quality standards and specifications.
Parts Engineer
Mercedes Benz International Inc.
05.2019 - 12.2021
- Responsible for the continuous improvement of the seats supplier's quality performance
- Lead daily meetings with the supplier and supplier procurement team to review the key performance indicators (KPI) charted in the above-mentioned reports and the effectiveness of supplier corrective actions
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple business units.
Technical Customer Support Specialist
JAC Products
08.2018 - 05.2019
- Owner of all customer responses and activities for Nissan Mississippi and Nissan Mexico products (extruded aluminum roof racks and step rails); this includes but is not limited to obtaining data on customer specific web portals, visiting customer locations, completing customer returns for non-conforming product and maintaining/publishing specified customer and plant metrics
- Collaborate with Launch Managers, Facility Tooling, and Equipment Suppliers to develop and build assembly fixtures, assembly aids, or other equipment needed in developing manufacturing cells that ensure parts meet customer's requirements..
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
Customer Quality Engineer
Adient Automotive Seating, Johnson Controls
01.2016 - 08.2018
- Champion problem solving activities and actively report out corrective actions and containment activities to our customer (Kia Motors Manufacturing Georgia).
- Lead quarterly Total Quality high performance team trainings and onboarding activities for the production department.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements to our customer OEM.
Education
Bachelor of Science - Chemical Engineering
Tuskegee University
Tuskegee, AL05.2013
Skills
- Strong active listener
- Possess excellent attention to details
- Proficient at conflict resolution
- Skilled in use of Microsoft Office applications to include MS Word, PowerPoint and Excel
- Customer Retention Strategies
- Customer Data Confidentiality
- Escalation management
- Lead Generation
- Billing Adjustments and Refunds
Timeline
Project Support Specialist
Dematic Corp
01.2022 - Current
Parts Engineer
Mercedes Benz International Inc.
05.2019 - 12.2021
Technical Customer Support Specialist
JAC Products
08.2018 - 05.2019
Customer Quality Engineer
Adient Automotive Seating, Johnson Controls
01.2016 - 08.2018
Bachelor of Science - Chemical Engineering
Tuskegee University
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