Delphine Djenom Maindou
Gaithersburg,MD
Summary
Proven leader in enhancing customer relationships and team efficiency, notably at Tribute at Black Hill. Excelled in conflict resolution and problem-solving, significantly improving service delivery. Skilled in documentation and staff management, fostering a culture of reliability and professionalism. Achieved optimal care staff performance, ensuring high levels of resident satisfaction.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residence Service Coordinator
Tribute at Black Hill
04.2022 - Current
- Served as a primary point of contact for residents addressing any care issues, investigating complaints providing updates, and ensuring overall satisfaction with services rendered.
- Managed care requests, ensuring timely and effective care delivery.
- Established strong relationships with care staff through regular inservices, team meetings and huddles, keeping them informed about progress updates regarding care requested or concerns raised.
- Oversaw the scheduling and assigning of care staff maximizing efficiency and minimizing delays in service delivery.
- Maintained accurate records of caregiver documents and full compliance with state and facility regulations.
- Supervised a staff of 80 CNA, GNA and Medication Technicians.
- Responsible for interviewing and hiring care staff.
- Responsible for progressive discipline.
- Fill in with caregiving and medication administration as necessary to assure proper staffing ratios.
Cashier/Customer Service Attendant
McDonald's Restaurant
06.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier/Customer Service Assistant
La Madeline
01.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash,and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
Education
No Degree - Medication Technician
Cambridge Nursing Academy
Gaithersburg, MD03-2021
Skills
- documentation
- Individualized service plans
- Record preparation
- Meeting facilitation
- Staff Meetings
- Conflict Resolution
- Team building
- Problem-solving abilities
- Reliability
- Customer Relationship Management
- Professionalism
- Multitasking Abilities
- Quality Assurance
- Team Leadership
Certification
- Medication Technician
Languages
French
Native or Bilingual
Timeline
Residence Service Coordinator
Tribute at Black Hill
04.2022 - Current
Cashier/Customer Service Attendant
McDonald's Restaurant
06.2020 - 04.2021
Cashier/Customer Service Assistant
La Madeline
01.2019 - 02.2020
No Degree - Medication Technician
Cambridge Nursing Academy
Similar Profiles
Aileen HerrmannAileen Herrmann
Care Partner/Medication Care Partner at Tribute At Black Hill Senior LivingCare Partner/Medication Care Partner at Tribute At Black Hill Senior Living
Alioune BaAlioune Ba
Dishwasher at Tribute at Black HillDishwasher at Tribute at Black Hill
Ann AndersonAnn Anderson
Resident Lifestyle Director at Tribute at Black HillResident Lifestyle Director at Tribute at Black Hill
Michael AriasMichael Arias
Lead Installer at Wonderly Lights of Montgomery CountyLead Installer at Wonderly Lights of Montgomery County
Helen EikenberryHelen Eikenberry
Ethics Advice Attorney at U.S. Food and Drug Administration (FDA)Ethics Advice Attorney at U.S. Food and Drug Administration (FDA)