Delphine Powell
Bellwood,US
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Club 717
01.2019 - 12.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Loan Officer
Washington Mutual
06.2014 - 04.2018
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations. via in/outbound calls.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Advised clients on mortgage, education and personal loans.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Account Relationship Specialist
Verizon Wireless
Schaumburg, IL
08.2010 - 03.2014
- Developed and maintained customer relationships to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs assessment results.
- Responded promptly to client requests via phone, email, or other channels.
- Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
- Handled in/outbound calls efficiently.
Education
GED -
Triton College
No Degree - Business Administration And Management
Roosevelt University
Skills
- Expense Tracking
- Business Administration
- Financial Management
- Policy Implementation
- Performance Management
- Customer Relationship Management (CRM)
- Team Leadership
Certification
Cosmetology
Languages
English
Professional
Timeline
Manager
Club 717
01.2019 - 12.2023
Loan Officer
Washington Mutual
06.2014 - 04.2018
Account Relationship Specialist
Verizon Wireless
08.2010 - 03.2014
GED -
Triton College
No Degree - Business Administration And Management
Roosevelt University