Delphine Secody

Open and closed daily shifts.

Gave driver daily routes.

Insured all drivers had all packages during load out.

Supervised 40+ drivers daily and helped when problems on the road came up.

Insured all packages were delivered in a safe and timely manner.

Coached and trained new and previous drivers on tasks.

Communication through apps and handheld devices.

Went out on the road if drivers needed more help or weren’t feeling well due to illness or the heat.

Multitasking daily on 3 monitors insuring that our company scores and goals were met.

I looked and coached drivers daily on scores and driver safety.

Hired new employees and got them ready for training.

I was the main contact between drivers and main warehouse plus customers.

Delivered to 190+ stops on my daily route.

Made sure all deliveries were made in a timely manner.

Followed customers notes and respected there property.

Load my van with packages

Did my daily vehicle inspection before and after shift

Reported any changes on the road.

Maintained a safe driving record.

Adapted to any changes on the road.

Navigated through busy street and communities.

Lifted 50lbs + daily .

Walked 1800 steps on a daily bases.

Worked under any weather conditions.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Contributed to inventory management by monitoring stock levels.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.