Delphine Sourisseau

• Delivered comprehensive, real-time technical support in English and French.
• Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
• Enhanced customer satisfaction by supporting the French-Canadian market for B2B and B2C clients through onboarding, training, and troubleshooting, developing 'white glove' support practices.
• Managed warranty claims orders and escalated issues to the engineering team, ensuring seamless operations and client satisfaction.
• Collaborated with other departments within the company when needed to resolve complex issues quickly and efficiently.

• Built strong customer relationships, driving sales, and customer engagement.
• Hired, trained, and coached staff, fostering a collaborative environment, and enhancing team performance.

• Ensured quality control and food safety, and managed inventory and supplier orders, contributing to the Pastry's success during COVID.

• Sourced, negotiated, purchased, and planned importations, ensuring seamless operations and client satisfaction
• Prospected clients, generated leads, followed up, and closed businesses, driving sales and enhancing customer engagement
• Developed strong understanding of customer's needs through wine-tasting and public educational presentations, fostering client relationships and advocacy opportunities

• Collaborated with other linguists on various research projects.
• Provided linguistic support to develop language-learning materials.
• Transcribed audio recordings into written text using specialized software.
• Performed quality control for translations for accuracy and readability.

• Managed a portfolio of existing accounts while cultivating new business opportunities.
• Conducted market research and analysis to identify trends in the industry, customer preferences, and competitor activities.
• Resolved customer complaints regarding sales and service.
• Identified key decision makers, developed relationships with corporate clients, and negotiated contracts.

• Coordinated with various stakeholders to deliver exceptional event experiences, enhancing client relationships and driving customer engagement

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries via phone, email, and chat.
• Developed strong customer relationships to encourage repeat business.