Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delphine Woodly

Decatur,GA

Summary

Proven leader in hospitality and property management with a track record of enhancing operational efficiency and community engagement at Cushman & Wakefield. Excelled in negotiating, reducing costs by 20%, and driving staff development. Skilled in daily operations oversight and problem-solving, consistently achieving high performance and occupancy rates.

Overview

10
10
years of professional experience

Work History

Community Manager

Cushman & Wakefield
08.2021 - 05.2024
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Guest Service Manager

Western Peachtree Plaza by Marriott
10.2019 - 10.2020
  • Oversaw lobby operations and concierge services.
  • Understood and implemented safety and emergency procedures.
  • Monitored staff training, scheduling and shift changes.
  • Coordinated luggage collection, transportation and storage.

Housekeeping Operations Supervisor

Ritz Carlton by Marriott
12.2018 - 10.2019
  • Managed laundry sorting, washing, drying, and ironing.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.

Food Operations Manager 1

Delta Sky Club-Sodexo
11.2017 - 11.2018
  • Negotiated with vendors and suppliers to reduce costs and achieve profitability.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
  • Coordinated employee schedules, payroll and new hire training.

Operations Supervisor

TownePlace Suites by Marriott
12.2016 - 11.2017
  • Trained team members on new hotel services and products to support promotional efforts.
  • Kept high average of performance evaluations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Executive Club Lounge Supervisor

Atlanta Marriott Marquis
04.2014 - 04.2016
  • Monitored food preparation, production, and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Controlled food costs and managed inventory.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Education

MBA - Concentration in Hospitality & Tourism Management

Strayer University
Atlanta, GA

Bachelor of Arts - Social Work

Jackson State University
Jackson, MS

Skills

  • Special Event Coordination
  • Community rules and regulations
  • Community operations
  • Vendor relationship development
  • Community Association Support
  • Schedule Coordination
  • Exceptional communication
  • Team Management
  • Report Preparation
  • Facility repair reporting
  • Daily Operations Management

Timeline

Community Manager

Cushman & Wakefield
08.2021 - 05.2024

Guest Service Manager

Western Peachtree Plaza by Marriott
10.2019 - 10.2020

Housekeeping Operations Supervisor

Ritz Carlton by Marriott
12.2018 - 10.2019

Food Operations Manager 1

Delta Sky Club-Sodexo
11.2017 - 11.2018

Operations Supervisor

TownePlace Suites by Marriott
12.2016 - 11.2017

Executive Club Lounge Supervisor

Atlanta Marriott Marquis
04.2014 - 04.2016

MBA - Concentration in Hospitality & Tourism Management

Strayer University

Bachelor of Arts - Social Work

Jackson State University

Similar Profiles

CREATE PROFILE
Delphine Woodly