Del Ray Fox
Tiffin,OH
Overview
9
9
years of professional experience
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Director of Customer Operations
ANC Home, LLC
08.2021 - 12.2023
- Improved customer satisfaction by implementing streamlined processes and efficient operational strategies.
- Developed and managed high-performing teams for enhanced customer service delivery and increased productivity.
- Reduced costs with optimized staffing solutions, resource allocation, and process improvements.
- Collaborated with cross-functional departments to ensure seamless communication and coordination in delivering exceptional customer experiences.
- Managed large-scale projects with tight deadlines while maintaining a focus on quality outcomes for both customers and the company.
- Contributed to revenue generation through upselling tactics, cross-selling opportunities, and other innovative sales strategies within the scope of customer operations management.
Shift Manager
Fleetwinds, Inc. DBA Subway
07.2020 - 07.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Customer Service Representative
Vinyl Design, Corp.
02.2015 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Priesthood Study - Formation For Priesthood
Saint Meinrad School of Theology
Saint Meinrad, INCommunications Study - Communications
The University of Findlay
Findlay, OHSkills
- Change Management
- Budget Management
- Cross-functional Collaboration
- Problem Solving
- Team Leadership
- Multitasking
- Customer Service Management
- Direct Sales
Affiliations
- Kiwanis Club of Seneca County
- Loyal Order of Moose, Lodge #846
Timeline
Director of Customer Operations
ANC Home, LLC
08.2021 - 12.2023
Shift Manager
Fleetwinds, Inc. DBA Subway
07.2020 - 07.2021
Customer Service Representative
Vinyl Design, Corp.
02.2015 - 07.2020
Priesthood Study - Formation For Priesthood
Saint Meinrad School of Theology
Communications Study - Communications
The University of Findlay
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