Delreesa Lyons
Administrative Specialist
Canton,MI
Summary
Let this communication serve as a introduction as a Trinity Health employee for approximately eighteen (18) years. During this time, I have served in many capacities. My current role is that of a Patient Access Specialist. In this role, I am responsible for obtaining and verifying patient and subscriber information, registration, admitting or discharge patients that is scheduled for outpatient imaging procedures.
I have been fortunate to glean from many individuals in a clinical and technical skill platform of which I am able to draw on. It is very rewarding. While I have exclusively worked on the patient care side of the house, I am seeking opportunity on the business operations side of the health care profession.
In the Fall of 2021, I earned an Associates of Applied Science Degree in Emergency Medical Technology and intend to enroll during the summer 2022 semester to pursue a Bachelor of Science Degree in Allied Health Science. I am hoping to complete the Spring of 2024 semester.
Skills that I would like to mention include, but are not limited to, sustaining and improving patient satisfaction, balancing multiple tasks proficiently and effective communication skills, I am aware of and follow policies and procedures that align with the organization's decorum.
Possessing the diverse background has been one of the foundations to being employed by Trinity Health for approximately eighteen (18) years.
In closing. I would like to thank you for consideration in reading this letter, and I would like to meet to discuss opportunities for advancement at Trinity Health System.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist I
Saint Joseph Mercy Hospital
Ann Arbor, MI
08.2020 - Current
- Support Person to Admitting and Emergency Department Manager.
- Reconciled accounts in work queue with high balances to 80 percent compliance
- Collect and validate patient demographics and insurance information.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtain signatures from financial responsibility and treatment procedures from patients or guardians.
- Identify insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determine need of authorization or referral for treatment, procedures and assignment of benefits.
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explain estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Routine analysis of patient hospital account to ensure account is accurate.
- Recommend service improvements to minimize recurring patient issues and complaints.
- Keep current with literature and felid advancements to advocate to and for patients.
Administrative Assistant I
Saint Joseph Mercy Hospital
Ann Arbor, MI
03.2020 - 07.2020
- Support Person to Director of Security
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Generated and enabled badge access to authorized areas specific to colleagues' specialty
- Collaborated with department leadership to resolve issues
- Coordinated scheduling and room availability, managed calendars
- Managed payroll (Kronos) servicing West Market Security Police and reception staff
- Processed purchase orders, invoices, Works P-CARD transactions, SARS requests for new hire.
Anesthesia Technician II
Saint Joseph Mercy Hospital
Ann Arbor, MI
02.2017 - 03.2020
- Support Person to Anesthesiologist; prepared sterile field with use of aseptic technique.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Performed blood gas analysis, using blood gas analyzing and centrifuge equipment to monitor and determine carbon dioxide, sodium, pH and oxygen saturation in patients.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
Education
Certificate - Medical Assisting
Professional Career Institute
Oak Park, MI12.2021
Associate of Applied Science - Emergency Medical Technology -Paramedic
Wayne County Community College District
Detroit, MI08.2021
Skills
- Proficient in;
- Registration and Admissions
- MS OFFICE
- EPIC Systems
- Verifying Eligibility
- Insurance Information Collection
research
My hobby of interest is personal growth and development
Timeline
Patient Access Specialist I
Saint Joseph Mercy Hospital
08.2020 - Current
Administrative Assistant I
Saint Joseph Mercy Hospital
03.2020 - 07.2020
Anesthesia Technician II
Saint Joseph Mercy Hospital
02.2017 - 03.2020
Certificate - Medical Assisting
Professional Career Institute
Associate of Applied Science - Emergency Medical Technology -Paramedic
Wayne County Community College District
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